Front Office Team Member

Summary: The Front Office Team Member at LGH Hotels Management is a customer-focused role that serves as the first point of contact for guests, ensuring a memorable experience through exceptional service. Responsibilities include managing check-ins and check-outs, addressing guest inquiries, and collaborating with other hotel departments. The ideal candidate should possess strong communication skills and experience in a customer-facing role, particularly in hospitality. This position offers opportunities for career growth within a reputable hotel chain.

Key Responsibilities:

• Provide exceptional customer service to all guests, including check-in, check-out, and responding to inquiries
• Handle guest requests and concerns promptly and efficiently, ensuring guest satisfaction
• Answer phone calls and emails, take reservations and manage guest information
• Assist with administrative tasks such as billing, record-keeping, and report generation
• Work closely with other hotel departments to ensure a smooth operation and guest experience

Key Skills:

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment
• Strong communication and interpersonal skills, with a friendly and welcoming personality
• Ability to multitask and work in a fast-paced environment
• Familiarity with computer systems and software, including reservation and property management systems
• Flexible availability, including weekends and holidays

Salary (Rate): undetermined

City: Brentwood

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Hospitality