Front End Housing Advisor
Posted 2 weeks ago by Northern Ireland Housing Executive
£35,235 Per year
Undetermined
Undetermined
Belfast, Northern Ireland, United Kingdom
Summary: The Front End Housing Advisor role is a permanent position based in Belfast, focusing on understanding and responding to customer inquiries at the front counter. Candidates must possess relevant qualifications and experience in customer support. The role emphasizes effective communication and problem-solving skills to assist customers with their housing needs. Applications are encouraged from underrepresented communities within the workforce.
Key Responsibilities:
- Understand and respond to customer circumstances, needs, or queries at the front counter.
- Provide effective customer support and assistance in housing-related matters.
- Document and demonstrate relevant qualifications and experience as per application requirements.
- Ensure compliance with application processes and deadlines.
Key Skills:
- Degree (Level 6) or equivalent, or B Tech Higher Cert/Diploma (Level 5) in Housing.
- Minimum of 1-3 years' experience in a customer support environment.
- Effective communication and interpersonal skills.
- Ability to demonstrate equivalent professional development or experiential learning.
Salary (Rate): £35,235 yearly
City: Belfast
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job ref: 2025-117
Job type: Permanent
Location: Housing Centre, Belfast
Salary: £31,586- £35,235
Closing date: Thursday 03 Jul 2025 16:30
Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.
BAND: 5
JOB PURPOSE: To understand a customer's circumstances, needs or query at the front counter, responding effectively.
REQUIREMENTS:
- i) Hold a degree (Level 6*) or equivalent and a minimum of 1 years' experience in a customer support environment.
- OR ii) Hold a B Tech Higher Cert/Diploma (Level 5*) qualification in Housing and a minimum of 1 years relevant experience in a customer support environment.
- OR iii) Hold a BTEC Higher Cert/Diploma (Level 5*) or equivalent and a minimum of 2 years relevant experience in a customer support environment
- OR iv) Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.
*Refer to Qualifications Framework for equivalencies
Candidates must include dates to demonstrate the required years experience. Candidates must also clearly state their qualifications including subject and level. If you are relying on an equivalent qualification you must state how this is an equivalent.
APPLICATION PROCESS
Application should be made using the on-line application form. Instructions on how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions. LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED. It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.
The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.