French Service Desk Analyst
Posted 2 days ago by Intuition IT – Intuitive Technology Recruitment
Negotiable
Undetermined
Undetermined
Belfast, Northern Ireland, United Kingdom
Summary: The French Service Desk Analyst role involves providing exceptional customer support in both French and English, ensuring high levels of service and resolving queries efficiently. The position requires adherence to data security and GDPR regulations while achieving individual KPIs. Candidates must be flexible with working hours and possess strong communication skills. A minimum of six months' experience in customer service is essential, with a preference for those with contact center experience.
Key Responsibilities:
- Providing customer support via telephone, e-mail and other methods in French and English.
- Ensuring a high level of customer service to our candidates and clients.
- Resolving customer queries on a first call resolution basis.
- Following relevant escalation procedures when first call resolution isn’t possible.
- Following assigned daily schedules and tasks.
- Participating in motivational activities.
- Using and implementing feedback from monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including AHT, QA, PPH.
Key Skills:
- Passionate about delivering outstanding customer service.
- Excellent verbal and written communication skills in both French (at a native level) and English.
- High levels of accuracy and attention to detail.
- Punctual and conscientious with a strong work ethic.
- Minimum 6 months’ experience in the customer service industry.
- Professional telephone etiquette.
- 12 months’ contact centre experience dealing with customer queries via phone (desirable).
Salary (Rate): undetermined
City: Belfast
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Role & Responsibilities:
- Providing customer support via telephone, e-mail and other methods in French and English.
- Ensuring a high level of customer service to our candidates and clients
- Resolving customer queries on a first call resolution basis.
- Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
- Following your assigned daily schedules and tasks.
- Taking part in in motivational activities.
- Using and implementing feedback given during monitoring and coaching sessions.
- Ensuring data security and upholding GDPR regulations.
- Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
The Person:
- Who is passionate about delivering outstanding customer service.
- Who has excellent verbal and written communication skills.
- With high levels of accuracy and an attention to detail in the work that you do.
- Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
Essential Criteria:
- Minimum 6 months’ experience in the customer service industry.
- Excellent verbal and written communication skills in both French (at a native level) and English a with professional telephone etiquette.
Desirable Criteria: (used in the event of high-volume applications):
- 12 months’ contact centre experience dealing with customer queries via phone.
Hours of Work:
- 40 hour per week
- Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements)