Freelance Onsite PC Technician (m/w/d) first and second level support
Posted 2 weeks ago by Everience TUNISIA
Negotiable
Undetermined
Onsite
London, England, United Kingdom
Summary: The Freelance Onsite PC Technician role at Everience involves providing first and second level support for workstations, mobile devices, and infrastructure. The technician will assist with hardware and software incidents, manage inventory units, and ensure excellent customer service. This position requires a strong technical background and the ability to work independently in a client-facing environment. The role is based in London and requires a valid working permit for the UK.
Key Responsibilities:
- Assist the client with first and second level support on workstations, mobility devices and infrastructures.
- Provide support for computer systems in case of hardware and software incidents.
- Provide support for mobile devices (iPad, iPhone) in case of software incidents.
- Support inventory units (monitors, local printers, local scanners, and notebook docking stations) and local network printer systems.
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers.
- Demonstrate excellent customer service.
Key Skills:
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS.
- Monitoring and reporting of the production environment (dashboards, KPIs).
- Basic knowledge of Apple environment (iPhone).
- Incident and request processing (ITIL – ticket tracking).
- IT Support experience in a large enterprise environment (+ 400 users).
- At least 1 year of onsite support and customer care experience.
- Positive customer service attitude, interpersonal skills, sense of service, listening and analytical skills, team spirit.
- Organized, able to work independently, pragmatic, and hands-on approach.
- Fluent in English.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Company Description Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness. We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics Everience operates in the Benelux and internationally and has 16 sites in Europe. The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description Responsabilities Assist the client with first and second level support on workstations, mobility devices and infrastructures (installations, replacement, change, relocation, removal) Provide support for computer systems in case of hardware and software incidents Provide support for mobile devices (iPad, iPhone,) in case of software incidents Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers Always demonstrate excellent customer service
Qualifications Technical/Business Skills Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory Monitoring and reporting of the production environment (dashboards, KPIs) Monitoring and improvement of procedures and documentation Basic knowledge of Apple environment (iPhone) Incident and request processing (ITIL – ticket tracking) IT Support experience in a large enterprise environment (+ 400 users) Essential Experience/skills At least 1 years of onsite support and customer care is required Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit Motivation and real desire to improve and learn Organized, able to work independently, pragmatic, and hands-on approach Spoken languages: English (fluent)
Additional Information Location: London Workload: 5 days per week / 8 hours per day on client site support Freelance Valid working permit for UK All our positions are open to people with disabilities