Freelance - IT Governance and ITSM Trainer
Posted 5 days ago by Cambridge for Global Training
£1,200 Per day
Undetermined
Onsite
London Area, United Kingdom
Summary: Cambridge for Global Training is seeking a highly qualified trainer to deliver a 5-day in-person course on "IT Standards and Excellence in Operations" in London from 24 to 28 November 2025. The trainer must have a minimum of 10 years of experience in IT standards, governance, service management, risk, and compliance, and be based in London or nearby. The role involves providing practical insights and real-world case studies to enhance participants' understanding of key IT standards and frameworks. The course aims to equip participants with the skills to implement effective IT governance and optimize IT service management processes.
Key Responsibilities:
- Deliver the "IT Standards and Excellence in Operations" course in-person in London.
- Provide practical insights and real-world case studies related to IT standards and governance.
- Facilitate discussions on IT service management processes and compliance with legal and regulatory requirements.
- Guide participants in applying continuous improvement techniques in IT operations.
- Assess and mitigate IT and cybersecurity risks during training sessions.
Key Skills:
- Minimum 10 years of experience in IT standards, governance, service management, risk, and compliance.
- Strong background in ITIL, IT Governance (COBIT, ISO/IEC 20000), ISO/IEC 27001, and Information Security.
- Experience in Continuous Improvement methodologies such as Lean, Six Sigma, and Kaizen.
- Previous experience delivering corporate IT training.
- Ability to provide practical insights and real-world case studies.
Salary (Rate): £1,200 daily
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Trainer Required in London – IT Standards and Excellence in Operations
Course Dates: 24 – 28 November 2025
Timing: 1:30 PM – 5:30 PM
One-to-One Training | Fee: £1,200
Cambridge for Global Training is seeking a highly qualified trainer to deliver our upcoming course “IT Standards and Excellence in Operations” in London . This is a 5-day, in-person programme , and the trainer must be based in London or nearby .
Trainer Requirements
- Must be based in London or surrounding areas
- Minimum 10 years of experience in IT standards, governance, service management, risk, and compliance
- Strong background in the following areas: ITIL / IT Service Management (ITSM) IT Governance (COBIT, ISO/IEC 20000) ISO/IEC 27001 & Information Security Continuous Improvement (Lean, Six Sigma, Kaizen) IT Operations and Cybersecurity Risk Management
- Previous experience delivering corporate IT training
- Ability to provide practical insights and real-world case studies
Course Objectives
By the end of the course, the participant will be able to:
- Understand key IT standards and frameworks, including ITIL, ISO/IEC 20000, and COBIT.
- Implement effective IT governance aligned with business goals and regulatory requirements.
- Optimise IT service management processes such as incident, problem, change, and service level management.
- Ensure compliance with legal, regulatory, and industry IT standards.
- Apply continuous improvement techniques to enhance efficiency and customer satisfaction.
- Identify, assess, and mitigate IT and cybersecurity risks.
- Promote a culture of excellence and value-driven IT operations.
Course Outline
- Unit 1: Introduction to IT Standards and Governance
- Overview of IT Standards and Frameworks
- Importance of IT Governance in Operations
- Establishing IT Governance Structures
- Regulatory Compliance in IT Operations
- Roles and Responsibilities in IT Governance
- Unit 2: IT Service Management
- Introduction to IT Service Management (ITSM)
- ITIL Framework Overview
- Incident Management Processes and Procedures
- Problem Management Best Practices
- Change Management Principles
- Unit 3: Compliance and Risk Management
- Legal and Regulatory Requirements in IT Operations
- ISO/IEC 27001: Information Security Management
- Managing Cybersecurity Risks
- Risk Assessment and Mitigation Strategies
- Business Continuity Planning
- Unit 4: Continuous Improvement in IT Operations
- Principles of Continuous Improvement
- PDCA (Plan-Do-Check-Act) Cycle
- Lean and Six Sigma in IT Operations
- Kaizen and Process Optimisation Techniques
- Implementing and Sustaining Improvements
- Unit 5: Enhancing Operational Excellence
- Building a Culture of Excellence in IT Operations
- Measuring and Monitoring Operational Performance
- IT Service Metrics and Key Performance Indicators (KPIs)
- Root Cause Analysis and Corrective Action
- Lessons Learned and Best Practice Sharing