Freelance Community Manager
Posted 1 week ago by 1000heads
Negotiable
Undetermined
Undetermined
London, England, United Kingdom
Summary: The Freelance Community Manager will be an integral part of the Community team in London, focusing on delivering engaging social media content and managing online conversations for various brands. This role requires a blend of creative copywriting, community management, and strategic thinking to foster brand engagement and innovation. The ideal candidate should be passionate about social media and adept at navigating various platforms to enhance brand visibility and community interaction.
Key Responsibilities:
- Creative copywriting for social media, adapting and publishing content across channels.
- Community management, stimulating and sustaining conversations with a brand's audience.
- Moderation of customer-facing queries and managing escalations.
- Building and delivering editorial calendars and creative campaigns.
- Collaborating with the creative studio to ideate and brief engaging content.
- Building strong client relationships and identifying business development opportunities.
- Researching social tools, platforms, and trends for innovation.
- Delivering reports, performance tracking, and trend analysis with the insight team.
- Contributing to campaign planning and responses to client briefs.
- Offering strategic thinking and creative insights for impactful activations.
Key Skills:
- Previous B2B and B2C experience.
- Experience translating technical product information into compelling editorial.
- Strong understanding of social media and its value for brands.
- Excellent written and verbal communication skills.
- Creative content creation skills, both written and visual.
- Excellent organizational, time management, and people management skills.
- Ability to work under pressure with attention to detail.
- Proficiency in various social platforms and tools.
- Creative and disruptive thinking abilities.
- Hands-on experience with social commerce platforms (e.g., TikTok Shop) is an advantage.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are looking for a Freelance Community Manager to join our Community team in London. The 1000heads Community team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world's most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force. To be part of the Community team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.
Responsibilities
- Creative copywriting which you are able to flex for all things social, including adapting and publishing content effectively across social channels
- On-the-pulse community management, stimulating and sustaining conversations and relationships with a brand's audience and getting our brands noticed by their target audience
- Moderation of customer-facing queries, with experience of escalation
- Managing the building and day-to-day delivery of editorial calendars and creative campaigns
- Working directly with our creative studio to ideate and brief on engaging content to power our organic social-first activations
- Building strong relationships with your clients and identifying business development opportunities
- Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment
- Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space
- Working directly with our insight team to deliver reports, performance tracking & trend analysis to clients
- Feeding into campaign planning and responses to client briefs in both a strategic and executional capacity
- Offering strategic thinking, creative spark, and commercial understanding to develop impactful activations
Requirements
- Previous B2B and B2C experience are a strong advantage
- Previous experience working with brands that require an element of translating technical product information into compelling editorial is a strong advantage
- An impressive understanding of social media and the value it can offer our brands
- Excellent written and verbal communication skills, you should speak the language of the internet
- An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you
- Excellent organisational, time management & people management skills
- The ability to work under pressure whilst keeping an eye on the finer details
- Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work
- The ability to think creatively (capable of thinking differently and disruptively)
- Hands-on experience of social commerce platforms (e.g. TikTok Shop) is an advantage