FMV Admin Support
Posted 4 days ago by Berry Bros. & Rudd
Negotiable
Undetermined
Hybrid
Basingstoke, England, United Kingdom
Summary: The FMV Admin Support role at Berry Bros. & Rudd involves providing administrative assistance to FMV Account Managers and processing trade customer sales orders. The position is based in Basingstoke and offers hybrid working arrangements. The successful candidate will manage order communications, liaise with various teams, and maintain accurate records in the ProcureWizard system. This fixed-term contract lasts for 10-12 months and requires strong organizational and communication skills.
Key Responsibilities:
- Manage the order email inbox and key delivery sales orders.
- Liaise with Account Managers regarding prices and material codes for orders & replacement stock.
- Coordinate with the Despatch team regarding delivery.
- Handle simple enquiries/queries from Trade customers.
- Manage Bonded deliveries, Duty Paid/In Bond CPR releases, and Reservation and Consignment orders.
- Maintain and take ownership of orders/invoicing in ProcureWizard.
- Maintain catalogue of available stock on ProcureWizard and other trade portals.
- Produce reports for Account Managers, including daily order tally and monthly CPR releases.
- Check order releases daily and raise debit/credit notes in the SAP system.
- Liaise with Credit Control regarding account balances/holds.
Key Skills:
- Proven administration experience.
- Excellent communication skills, both written and verbal.
- Ability to work well under pressure and meet tight deadlines.
- Attention to detail and accuracy.
- Analytical skills and previous experience of order processing.
- Ability to handle complaints and difficult situations effectively.
- Experience using bespoke systems, particularly SAP.
- Highly organized with prioritization skills.
- Proactive and flexible approach.
- Basic to intermediate level of wine knowledge; WSET Level 2 is desirable.
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: FMV Admin Support (10-12month Fixed-Term Contract)
Reporting To: FMV Team Leader
Location: Based in our Basingstoke Office. Hybrid working is available (Monday, Tuesday & one other day worked from the office, 2 other days worked from home)
Berry Bros. & Rudd is more than 326 years old, but we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.
The job in a nutshell
The main purpose of the role will be to provide administrative support to our FMV (Trade) Account Managers and process all types of trade customer sales orders.
Who you will work with
Internal: FMV Account Managers, Customer Services Team, Credit Control, Warehouse Department, Despatch Team, Bond & Export Team, Buying Team and Marketing Team
External: FMV Trade Customers and Suppliers/Producers
What you will do
- Manage the order email inbox.
- Key delivery sales orders.
- Liaise with Account Managers regarding prices and material codes for orders & replacement stock.
- Liaise with Despatch team regarding delivery.
- Liaise with Trade customers regarding simple enquiries/queries.
- Deal with Bonded deliveries, Duty Paid/In Bond CPR releases.
- Deal with Duty Paid/In Bond into Customer Private Reserve (CPR) orders.
- Deal with Reservation and Consignment orders.
- Maintain and take ownership of orders/invoicing in ProcureWizard.
- Maintain catalogue of available stock on ProcureWizard and other trade portals (working with Account Managers).
- Key samples FOC orders to customers.
- Produce reports for Account Managers, including daily order tally, monthly CPR releases, monthly paid/unpaid reserves.
- Check order releases daily.
- Raising of debit/ credit notes in the SAP system and resolving of account queries working with the credit control team
- Liaise with Credit Control re account balances/holds.
What you will bring to the role
- Proven administration experience.
- Excellent communication skills both written and verbally, and any other languages are beneficial.
- Ability to work well under pressure and to tight deadlines.
- An eye for detail and accuracy.
- Analytical skills.
- Previous experience of order processing.
- The ability to handle complaints and difficult situations in a patient, calm and effective way.
Experience / Achievements
Your Skills, Knowledge and Behaviours
- Experience of using bespoke systems (SAP is particularly advantageous)
- Previous working experience in a similar role.
- Excellent attention to detail with a high level of accuracy.
- Highly organised with the ability to prioritise accordingly.
- Ability to build positive working relationships and develop trust with all stakeholders.
- A pro-active and flexible approach.
- Excellent problem-solving skills.
- Highly IT competent, especially with Excel.
- Ability to communicate effectively with all levels.
- A basic to intermediate level of wine knowledge.
- A passion for wine.
Qualifications
WSET Level 2 (desirable)
We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing Date: 11th May 2026
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.