FM Supervisor/ Help desk

The role: Working closely with the Maintenance Operations Manager, you will:

• Oversee the day-to-day operation of the Estates Maintenance Helpdesk.
• Receive, assess and prioritise reactive maintenance requests.
• Allocate work through the CAFM system to the appropriate maintenance teams.
• Coordinate workloads across Electrical, Plumbing, Carpentry and Grounds Maintenance teams.
• Monitor jobs from initial request through to completion.
• Balance urgent reactive repairs with planned and preventative maintenance requirements.
• Support the scheduling and delivery of PPM programmes.
• Provide day-to-day supervision and guidance to maintenance operatives and technical staff.
• Monitor outstanding jobs, workloads, productivity and service delivery against agreed KPIs and SLAs.
• Escalate urgent, high-risk or business-critical maintenance issues.
• Liaise professionally with university staff, students, contractors and other stakeholders.
• Maintain accurate CAFM records and provide updates on progress and completion.
• Support statutory compliance activities including electrical, water hygiene, fire, gas and building maintenance requirements.
• Promote safe working practices, ensuring appropriate risk assessments, method statements and permits are in place where required.
• Help identify recurring maintenance issues and opportunities to improve service delivery.

About you: You'll ideally have:

• Experience coordinating reactive and planned maintenance activities.
• Previous experience supervising tradespeople, maintenance operatives or a multidisciplinary maintenance team.
• A good understanding of electrical, plumbing, carpentry, mechanical or general building maintenance activities.
• Experience using a CAFM, helpdesk or work management system.
• The ability to assess maintenance requests and determine priorities quickly.
• Experience allocating workloads and monitoring jobs through to completion.
• A good understanding of PPM and reactive maintenance.
• Knowledge of Health & Safety and safe systems of work.
• Awareness of statutory building and maintenance compliance requirements.
• Strong organisational and scheduling skills.
• Confident communication skills and a customer-focused approach.
• Good IT skills, including Microsoft Office.
• The ability to remain organised and make sound decisions in a busy operational environment.

Qualifications

You should ideally hold a recognised trade, technical or supervisory qualification, or be able to demonstrate equivalent experience gained within an estates or maintenance environment.

IOSH Managing Safely or an equivalent Health & Safety qualification would be advantageous.

Experience within a university, education, healthcare, local authority or other large public-sector estate would also be beneficial.