Summary: The FM Service Manager role in High Wycombe involves overseeing operations for an HVAC specialist company, focusing on a busy retail portfolio. The position requires managing client relations, scheduling jobs, and coordinating with in-house engineers. This opportunity arises from the company's growth and aims to enhance their service delivery in building services. The ideal candidate should have experience in facilities management and a strong understanding of industry processes.

Key Responsibilities:

• Manage relations with clients and organize job scheduling.
• Negotiate and renew contracts while managing in-house engineers.
• Update and manage clients’ portals with job information.
• Engage in day-to-day helpdesk activities and manage new clients.
• Create and implement new processes within the team.
• Occasionally visit sites to meet with clients and contractors.

Key Skills:

• Experience in the FM/building services industry.
• Strong customer service and account management skills.
• Understanding of job scheduling, invoicing, and operational processes.
• Ability to manage helpdesk activities and client relations.
• Proficient in using client portals for job updates.

Salary (Rate): 55000

City: High Wycombe

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: Other