
Fleet Associate - Maintenance Booking Support
Posted 2 weeks ago by Toyota Financial Services (UK) PLC
Negotiable
Undetermined
Hybrid
Portsmouth, England, United Kingdom
Summary: The Fleet Associate - Maintenance Booking Support role focuses on ensuring that all vehicle services, maintenance, and repairs are scheduled according to manufacturer guidelines and client needs. The position involves working within the Operations department to manage customer vehicle care, including administration and end-of-contract disposal. The role requires a self-motivated individual who can improve processes and deliver excellent customer service. The position also offers opportunities for personal development and training within the team.
Key Responsibilities:
- Ensure all vehicle service, maintenance, and repair bookings align with manufacturer schedules and client requirements.
- Manage day-to-day duties within the Maintenance Booking Support (MBS) system.
- Handle calls and create bookings while providing Andon support.
- Perform booking administration tasks to keep customers informed about their bookings.
- Collaborate with other teams to enhance customer experience.
- Train new team members on MBS processes.
- Utilize Kaizen methodology for continuous improvement.
- Own personal workload and contribute to new process implementations.
Key Skills:
- Resilient and resourceful with strong organizational skills.
- Effective communication skills at all levels.
- Basic Excel skills for problem-solving and visualization.
- Self-motivated with a strong desire to succeed.
- Able to learn new systems and complex processes.
- Excellent accuracy and attention to detail.
- Team player with a mindset focused on achieving SLAs and KPIs.
Salary (Rate): undetermined
City: Portsmouth
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
The role in a nutshell: Ensure all vehicles service, maintenance and repair is booked to the manufacturer service schedule, to the client requirement and within our preferred network. A bit about the ‘Department': Operations oversee the in-life care of our customers' vehicles ensuring they are serviced and maintained, that all administration is carried out, and that they are correctly disposed of at end of contract.
What you'll be doing: You will show an excellent and self-sufficient work ethic, working within the team to ensure you are aware of priorities and being self-motivated to find the next piece of work You will use all process within MBS and have ownership to further improve any process You will show initiative and ownership to make decisions that benefit our customers and help us to achieve first-time resolutions You will promote TWOW and develop through QCC groups
What You'll Be Doing - Further Information You'll be carrying out the day-to-day duties (Reports) within MBS Taking calls, Creating bookings & Andon support Booking administration tasks with a focus on keeping our customers up to date with their booking
How You Could Stretch This Role You will display a knowledge of the overall working of the Operations department, working in tandem with members of other teams to provide an excellent customer experience As an experienced team member, you'll be familiar with all the processes of the Maintenance Booking support function so that you are able to train others Use Kaizen methodology to improve the team or department
Experience you'll gain: Knowledge of our systems Fully understanding the teams KPI board Understanding what the other areas within operations add to supporting the driver Basic Excel skills for problem solving and visualisation
How we'll support you: A full KINTO induction Plan tailored to you Provide a great learning opportunity to develop the core skills required to excel in the role. Give you the space and opportunity to be your whole self at work. Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same. As a manager : Regular 1:1's to provide direction and guidance Clear objective setting via our performance management process On-going coaching as required Always available for support as needed
What you'll get to own: Your own workload and how you personally work efficiently within KINTO processes Complaints Be part of new processes implementation Your own personal development
Requirements Key Experience & Skills: Resilient and resourceful with good organisational skills and the ability to communicate effectively at all levels Basic Excel skills Call handling skills Self-motivated with enthusiasm to succeed Able to learn new systems and complex processes.
Attributes & Behaviours Excellent accuracy and attention to detail Mindset towards achieving SLA's & KPI's Team player.
Benefits Bonus earning potential 25 days holiday + 8 days bank holiday Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution Hybrid working policy 2 days from home each week should you want to Car Scheme following passing of probation Private Medical Cover Life assurance scheme Discounts on different retailers Free onsite car parking Onsite nursery with discounted prices Well-being hour each month Discounts on Toyota & Lexus Cars Well-being events Volunteer Days Employee assistance programmes Free fruit in the office KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
Our Recruitment Process: At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs. Some examples of how we might be able to help are listed below: Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.