Summary: The role of First Line Support (Service Desk) involves providing IT support for a leading higher education client in Liverpool on a 3-month contract. The position requires on-site presence five days a week, with potential for permanent employment after the contract period. Candidates should be enthusiastic and suited for a service desk environment.

Key Responsibilities:

• Provide first line IT support to users.
• Resolve technical issues and queries via the service desk.
• Assist in maintaining IT systems and infrastructure.
• Collaborate with team members to improve service delivery.
• Document and track support requests and resolutions.

Key Skills:

• Experience in IT support or service desk roles.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve technical issues.
• Familiarity with IT systems and software.
• Enthusiasm for providing excellent customer service.

Salary (Rate): £150

City: Liverpool

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT