Financial Support Officer

Summary: The Financial Support Officer role involves providing essential support to customers in the social housing sector, focusing on welfare benefits and tenancy sustainability. The position requires proactive engagement with various agencies and stakeholders to resolve queries and safeguard rental income. The role is temporary until August 2025 and includes travel to Liverpool and Warrington offices. Candidates must possess relevant experience in income management and welfare reform.

Key Responsibilities:

• Stay up-to-date with welfare benefit entitlements and changes affecting customers.
• Liaise with HB/DWP services to resolve queries and build strong relationships with DWP Partnership Managers.
• Proactively challenge DWP claims to safeguard rental income.
• Signpost customers to internal and external agencies for support and welfare advice to sustain tenancies.
• Identify and address support needs to help customers sustain their tenancies, including visiting non-engaged tenants.
• Collaborate with the Income Management Team to address vulnerability issues and ensure adequate support.
• Contribute to team objectives and attend meetings.

Key Skills:

• Proficient in using a wide range of relevant IT applications.
• Strong experience in income management and debt collection enforcement.
• Knowledge of legal frameworks related to tenancy arrears recovery.
• In-depth understanding of welfare reform and welfare benefits.
• Full, clean driving licence.
• Flexibility to work hours as required to maximize arrears recovery.
• Experience in case management, including analyzing customer accounts, problem-solving, and maintaining accurate records.

Salary (Rate): 33233

City: St Helens

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other