Summary: The Financial Inclusion and Support Officer role at the London Borough of Tower Hamlets involves providing financial advice and support to residents, particularly those facing debt challenges. The position requires effective communication and the ability to work independently while collaborating with various agencies to assist tenants in managing their finances. The officer will identify tenants in financial difficulty and offer tailored advice to help them overcome barriers to seeking assistance.

Key Responsibilities:

• Provide robust financial advice and support to residents; make arrangements to clear debt owed enabling tenants to have better control over their finances.
• Providing support and sensitively persuade tenants to overcome barriers that prevent them from seeking help and to look at various available options preventing rent loss reduced indebtedness to the THH.
• To identify tenants in financial difficulty and take initiative to offer a range of financial advice options. Demonstrating knowledge and skills to sensitively interview and assess tenant's complex needs.
• Fact-finding and identifying where a resident may require additional support on financial issues, vulnerabilities and employment.

Key Skills:

• Effective communication skills at all levels.
• Ability to work independently with minimal support.
• Experience in providing financial advice and support.
• Knowledge of debt management and financial inclusion strategies.
• Skills in interviewing and assessing complex needs of tenants.
• Ability to work collaboratively with advice agencies and local teams.

Salary (Rate): 28.80

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other