Finance Case Handler/Complaint Handler, hybrid
Posted 4 days ago by Jobserve
£300 Per day
Inside
Hybrid
Tyne and Wear
Summary: The Finance Case Handler/Complaint Handler role involves investigating customer cases as part of a remediation and complaints program. The successful candidate will manage cases end-to-end, ensuring compliance with Financial Ombudsman Service regulations while assessing customer eligibility and compensation. This position requires hybrid working, with two days on-site each week.
Key Responsibilities:
- Case handling and investigation
- Redress calculation
- Customer communication
- Quality, compliance and assurance
- Workflow and delivery (Use workflow and case management tools to manage cases at different stages of the process)
- Maintain accurate status updates, audit trails, and case documentation.
- Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.
Key Skills:
- Demonstrable experience working within financial services
- Experience of remediation, redress and complaints investigation.
- Strong problem and analytical solving skills
- Experience managing complex cases
- Strong written and verbal communication skills including
- Awareness of FOS regulations
Salary (Rate): £300 per day
City: Tyne and Wear
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Finance Case Handler/Complaint Handler, hybrid
Our client is looking to hire a Remediation/Case Handler to investigate customer cases as part of a remediation, redress and or complaints programme of work. The successful candidate will work to assess eligibility, potential detriment to the customer and appropriate compensation.
This will involve managing cases (end to end) and applying remediation methodology & complaints handling requirements. Financial Ombudsman Service - FOS - regulations must be considered at all times.
Engagement via Umbrella Company Only; all taxes & NI deducted at source.
Hybrid working - 2 days per week on site.
General responsibilities -
- Case handling and investigation
- Redress calculation
- Customer communication
- Quality, compliance and assurance
- Workflow and delivery ( Use workflow and case management tools to manage cases at different stages of the process)
- Maintain accurate status updates, audit trails, and case documentation.
- Deliver work in line with productivity expectations, service level agreements (SLAs), and quality standards.
Skills and experience required -
- Demonstrable experience working within financial services
- Experience of remediation, redress and complaints investigation.
- Strong problem and analytical solving skills
- Experience managing complex cases
- Strong written and verbal communication skills including
- Awareness of FOS regulations
Reasonable Adjustments:
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