Field Technical Support _Active BPSS
Posted 1 day ago by Jobserve
Negotiable
Inside
Onsite
London
Summary: The Field Technical Support Representative will serve as an onsite technician at a corporate office in London, providing essential technical support to end-users. This role involves managing the lifecycle of workplace technology, including device deployment and troubleshooting. The position is client-facing and offers a chance to demonstrate skills for potential long-term opportunities. A BPSS security clearance is required for this role.
Key Responsibilities:
- Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.
- Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (eg, ServiceNow), routing complex issues to advanced teams when necessary.
- Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.
- Mobile & Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.
- Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars.
- Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system.
- Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users.
Key Skills:
- Technical Troubleshooting: Proven hands-on experience resolving complex Windows-based hardware and software issues.
- PC Imaging & Deployment: Strong background in full-lifecycle device deployment and hardware setup.
- ITSM Proficiency: Professional experience utilizing enterprise ticketing systems (eg, ServiceNow) to manage daily workflows.
- Collaboration Tools: Solid technical understanding of video conferencing environments and Webex event facilitation.
- Inventory Control: Prior experience managing physical IT asset tracking and documentation.
- Customer Excellence: Outstanding communication and interpersonal skills, with a natural ability to guide users through technical issues calmly and professionally.
- Vetting Requirements: Willingness to undergo a comprehensive 5-year criminal history and employment background check.
Salary (Rate): £24.00 Hourly
City: London
Country: UK
Working Arrangements: Onsite
IR35 Status: Inside IR35
Seniority Level: Mid-Level
Industry: IT
Job Title: Field Technical Support Representative (Onsite Contract)Location: London, UK (100% Onsite)
Contract Duration: 12 Months
Security Clearance: BPSS Required (Must be a single UK national; Dual Nationals cannot be considered)
We are seeking an experienced Field Technical Support Representative to act as a dedicated, resident onsite technician at a corporate office in London. In this client-facing position, you will provide vital "hands-and-eyes" technical support directly to end-users.
You will be responsible for managing the entire lifecycle of workplace technology-from imaging and deploying new devices to troubleshooting everyday hardware/software glitches, managing IT assets, and supporting high-profile virtual events. This role operates on a "Try before you buy" basis, offering an excellent opportunity to showcase your skills for long-term potential.
Key Responsibilities
- Onsite Support: Act as the primary, face-to-face technical contact for end-users, resolving moderate to complex technical issues independently.
- Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (eg, ServiceNow), routing complex issues to advanced teams when necessary.
- Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware.
- Mobile & Peripherals: Provide expert-level troubleshooting for mobile devices (iPhones/Androids) and other desktop peripherals.
- Event & AV Support: Facilitate, moderate, and troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars.
- Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system.
- Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users.
Must-Have Skills & Experience
- Technical Troubleshooting: Proven hands-on experience resolving complex Windows-based hardware and software issues.
- PC Imaging & Deployment: Strong background in full-lifecycle device deployment and hardware setup.
- ITSM Proficiency: Professional experience utilizing enterprise ticketing systems (eg, ServiceNow) to manage daily workflows.
- Collaboration Tools: Solid technical understanding of video conferencing environments and Webex event facilitation.
- Inventory Control: Prior experience managing physical IT asset tracking and documentation.
- Customer Excellence: Outstanding communication and interpersonal skills, with a natural ability to guide users through technical issues calmly and professionally.
- Vetting Requirements: Willingness to undergo a comprehensive 5-year criminal history and employment background check.
Preferred Qualifications
- CompTIA A+, Microsoft Azure Fundamentals, or equivalent IT certifications.
How to Apply
Please submit your CV highlighting your relevant Windows deployment, ticketing, and event support experience to yogeshwari. com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
