Field Support Analyst

Duties and Responsibilities:

• Work towards key business KPI’s set by I.T Management
• Provide remote and onsite hardware and software support
• Record all activity in Client’s ITSM tool
• Provide and update feedback to users as their calls are progressed
• Work as part of a geographically distributed team
• Liaise with 3rd parties and wider I.T team where necessary
• Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities.
• Ensure correct documentation and procedures are followed or produced if needed
• Ensure all systems have a backup and are monitored for any failures
• Undertake training and research to maintain knowledge of current technology and systems
• Understand business operations and the key role IT plays within its operations

Person Specification:

• Able to prioritise under pressure and work to deadlines
• Excellent decision making, judgement, planning and organisation skills
• Flexible, calm and approachable, ‘can do’ attitude
• Solid customer relations skills to understand customers concerns and requirements
• Able to lead projects and / or work as part of a project team
• Ability to work well within team, supporting other team members
• Willingness to gain relevant qualifications and accreditations
• Pro-active approach to work
• Good verbal and written communications skills
• Willing and able to travel not only to the expected time for the role but also in emergency scenarios
• Full Driving License

More Details:

Client will be providing laptop to the Consultant. Consultant will be following client calendar. Working time will be from 8:30 to 17:30 CET with 1Hr break Consultant will be paid 30 Euros per hour with preapproval for working in non-business hours Expected lead time for the resource to travel is 3 days from the day travel is confirmed. However, in the event of critical incident short lead time will be considered for travel (like 1 day) Unless specified otherwise, the following travel and related expense policies will be applicable: All flight travel will be economy class or as applicable by rail or bus. Any travel will be booked or approved by Customer Preferred carrier or routes will not be acceptable, unless approved by the Customer Consultant will adhere to daily expense limits prescribed by Customer prior to travel applicable to each location. Below expenses will be paid to consultant on actuals basis. All expenses will have to be supported by payment receipts during the claim and approved by customer then only the amount will be paid to consultant. Travel Tickets Accommodation Commute charges Below items (illustrative but not exhaustive) will not be allowed in the expense claim: Alcohol and Cigarettes Medicines Personal Clothing Flight upgrades Any personal or entertainment expenses Personal events and visit to family/friends travel Extension of travel due to personal reasons Tips provided by Consultant Travel time Flight delays and missed baggage expenses cannot be claimed and will have to be covered by the consultant through relevant travel insurance. Car parking at the airport or elsewhere cannot be claimed. Credit card charges or credit card interest cannot be claimed. Use of a rental car during travel will have to be pre-approved by Customer. Consultant will have to adhere to customer travel policy which could be communicated as applicable Consultant will endeavour to select the most economical expense options available for all expenses.