Role: Field Service Engineer
Duration: until end of the year for now, with potential for either extension or full time
Location: London, UK
Roles
Hands and feed support, setting up the workstation for newly hired, handing over the laptops, onboarding/offboarding, taking up the end user query (limited) and guide the end use to provide how to create the tickets.
Troubleshooting needed only to provide the technical information to offshore team to fix the issue.
Requirements
Minimum 1–3 years of experience in IT Service Desk or end-user support, with demonstrated progression to senior or escalation roles.
Strong communication skills in English, with the ability to interface confidently with both technical and non-technical stakeholders across international teams.
Advanced knowledge of Windows 10/11, Microsoft 365, and enterprise collaboration tools.
Solid understanding of networking fundamentals, with proven experience diagnosing and resolving LAN and connectivity issues.
Expertise in computer hardware troubleshooting, maintenance, and lifecycle management.
Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management, or equivalent).
Knowledge of ITIL principles and experience applying them in a Service Desk environment.
Strong problem-solving, prioritisation, and analytical skills with a proactive approach to continuous improvement.
Experience in mentoring junior colleagues and/or leading small technical support initiatives.
Commitment to professional development and keeping up with evolving IT technologies.
Attributes/behaviors
Passion for IT, new technologies and a willingness to learn
Embraces creativity, innovation and is open to new ideas.
Ability to clearly articulate solutions and suggestions to others
Works cooperatively and flexibly with other members of the team.
Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.