Field Services Engineer
Posted Today by TESTQ Technologies
Negotiable
Undetermined
Undetermined
Leeds, England, United Kingdom
Summary: The Field Services Engineer coordinates and acts as the single point of contact for complex service requests and local projects, particularly in MES systems and network expansion. This role involves problem-solving future state requirements and maintaining functional understanding of processes and tools, while interacting with various stakeholders. The engineer is responsible for monitoring service levels, tracking metrics, and ensuring site health, as well as delivering end-user services and support.
Key Responsibilities:
- Coordinate and act as SPOC project lead for complex service requests and local projects.
- Interact with MLL personnel to problem-solve future state requirements.
- Serve as a source of functional understanding of processes, tools, and integration of MLL plant equipment with IT platforms.
- Maintain facility IT ownership and monitor service levels, tracking metrics and analytics.
- Perform site-level disaster recovery, CMDB, risk, security vulnerability, and compliance management.
- Manage local site-level asset planning, purchasing, deployment, and decommissioning.
- Provide end-user knowledge, including training and technical writing.
- Deliver and coordinate end-user services and service desk support.
Key Skills:
- Shopfloor Field Support.
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Coordinates and acts as SPOC project lead for complex service requests local projects eg MES systems network expansion MPOD Interacts with MLL personnel to problem-solve future state requirements Serves as source of functional understanding of processes tools and integration of MLL plant equipment with IT platforms eg Wonderware Camstar OSIPI Werum as well as MLL business knowledge Interacts with multiple MLL stakeholders Execution systems plant engineers and technicians and MLL IT Maintains facility IT ownership Monitor and achieve service levels tracks metrics analytics and ensures site health eg network reliability availability capacity etc Performs site-level DR CMDB Risk security vulnerability and compliance management Local site-level asset planning purchasing deployment and decommissioning End user knowledge eg training technical writing Delivery and coordination of end-user services service desk eg desktop printer other hardware support network user access collaboration tools mobility software install maintenance 247 coverage best endeavors or formalized VIP services Service request coordination Skills Mandatory Skills : Shopfloor Field Support