Field Support Engineer - On-Site IT Refresh Project
Location: Edinburgh - Onsite
6 Months Inside IR35
£150 to £200 a day
*Active SC Clearance Required*
A top tier firm is looking for a reliable Field Support Engineer to join their team on a contract basis. In this role, you will play a crucial part in rolling out new workplace technology, upgrading user devices, and delivering high-quality, face-to-face technical assistance. You will split your time between floor-walking, tech bar user support, equipment deployment, and local data center hands-and-eyes assistance.
Key Responsibilities
- Hardware Deployments: Build, configure, and roll out desktop and laptop hardware as part of a site-wide device migration program.
- User & Technical Support: Provide fast, effective 1st and 2nd line troubleshooting for both operating systems and physical hardware.
- Infrastructure Assistance: Deliver physical hands-and-eyes support within the local data center environment as needed.
- Equipment Maintenance: Manage local IT stock, prep devices for deployment, and ensure proper asset handling.
- Customer Service: Maintain strong SLA performance while communicating clearly with end users to ensure a smooth transition.
Essential Skills
- Prior experience working in IT helpdesk, desktop support, or technician role.
- Practical experience supporting Windows 10/11 environments and Microsoft 365 administration.
- Comfortable working with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics.
Desirable Skills
- Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals.
- Prior experience using ticketing tools like ServiceNow.
- Familiarity with supporting mobile devices or MDM platforms.
Rate:
£200/day
Location:
Edinburgh
IR35 Status:
Inside
Remote Status:
Onsite
Industry:
IT
Seniority Level:
Mid-Level