Field Service Technician
Posted Today by Motion Recruitment Partners, LLC
Negotiable
Undetermined
Undetermined
Remote or Woodbridge Township, New Jersey
Summary: The Field Service Technician role involves providing on-site support for POS systems and hardware in a restaurant environment for a 2-month contract. The position requires strong customer service skills and hands-on technical experience to troubleshoot and repair equipment. The technician will also be responsible for training staff and ensuring seamless technology integration. This role is based in Woodbridge, NJ, with potential remote work options.
Key Responsibilities:
- Provide exceptional customer service while supporting restaurant operators and staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train restaurant employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead or Field Services Manager.
Key Skills:
- 2-4 years of field dispatch repair and hands-on hardware experience.
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Experience in troubleshooting and repairing POS or computer hardware systems.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on-call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of the client-specific training and network cable termination training.
- Must pass the client certification exam to be eligible for field dispatch.
- Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly).
- Active driver's license.
Salary (Rate): undetermined
City: Woodbridge Township
Country: United States
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client is looking for a Field Service Technician for a 2-month contract in Woodbridge, NJ 07095.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 2 months
Required Skills & Experience
- 2-4 years of field dispatch repair and hands-on hardware experience.
- Strong customer service and communication skills, with the ability to remain calm under pressure.
- Experience in troubleshooting and repairing POS or computer hardware systems.
- Basic understanding of networking concepts and restaurant technology environments.
- Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
- Willingness to work evenings and participate in an on-call rotation as needed.
- Reliable transportation for travel between customer locations.
- Completion of the client-specific training and network cable termination training.
- Must pass the client certification exam to be eligible for field dispatch.
- Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
- Active driver's license.
What You Will Be Doing
- Provide exceptional customer service while supporting restaurant operators and staff.
- Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related equipment.
- Resolve technical issues efficiently and clearly communicate solutions to customers.
- Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
- Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
- Train restaurant employees for proper use of supported systems and equipment.
- Diagnose and repair product failures; order and replace parts as needed.
- Recommend appropriate products, services, or solutions based on customer needs.
- Apply working knowledge of kitchen operations and backend workflows to ensure seamless technology integration.
- Follow established procedures and guidelines while working with minimal to no supervision.
- Report to a Team Lead or Field Services Manager.