Field Sales Manager

What you'll be doing? The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we’re showing people the perfect home for them. There’s a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers’ questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they’re happy after they’ve bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home. Reporting to the Senior Sales Manager or Sales Director, to contribute to the overall success of the business by driving a strong sales performance through effective management of the Sales Adviser team on their developments. Key target areas for this roles include legal completions, customer care, average selling price, sales selling overheads, client extras.

You will be expected to: Delivering a strong sales performance through effective management of their sales adviser team. Involvement in recruiting new Sales Advisors, and the ongoing training and development of their whole team. Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered. Ensuring their team comply with key sales processes, tools and approaches e.g. Prada, IT, Single Sales Principles. Management of non-compliance and underperformance in accordance with standard Group processes. Manages Scheme costs appropriately whilst also promoting best practice and high quality standards. Ensure divisional IT systems are fully utilised and that advisers update the group internal IT system. Managing database of CRM activity with designated team, ensure continuous improvement as measured by KPI performance. Oversee the implementation and launch of new sites – coordinating Marketing input as appropriate. Provides input to marketing campaigns for current/future developments. Facilitates marketing material, ensuring compliance with Group Standards and legislative requirements including Consumer Protection from Unfair Trading (2008). Focuses self and team on those actions needed to drive the right result for the customer, and the Division as measured by its KPIs (including NHBC and cost management targets). Liaise with colleagues in the divisions to ensure smooth delivery of customer journey for their developments. Point of contact for customer care issues. Market research and competitor analysis. Assist in research on potential and existing developments as and when required by the Sales Director. Appropriate reporting to the Sales Director on all aspects of Sales/legal completions. Manages delivery and ongoing presentation of show homes and sales office for their developments, organising resources to achieve Group Standards. Promoting and acting in accordance with all Company values, systems, policies and procedures. This role is, notably, a trainee role and as such, a greater level of support to achieve the above would be expected. Whilst responsibilities are broadly the same as for Sales Manager, trainees may have smaller site allocation. Day to day support may additionally be provided by a designated Sales Manager. Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.

What You’ll Need To be successful in the role, we are looking for: A motivational team-leader focused on managing, coaching and developing their team to achieve their full potential Experience of sales delivery in a service environment, either in similar role or as high performing Sales Adviser Experience of cost control and planning, prioritising and organising work to meet targets A lateral and innovative thinker, an original problem-solver Specialist knowledge of Sales/Marketing techniques, research and analysis Self-disciplined individual, with excellent time management skills, and flexible in order to achieve results Good inter-personal skills and ability to deal with people from diverse backgrounds Someone who is self-confident, decisive, resilient and the ability to thrive under pressure in a fast moving environment Flexibility with working pattern and mobility across the Division; must be able to work weekends and bank holidays IT skills Excellent communication skills, both written and verbal.

Benefits Our Company and Benefits We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Salary Competitive Bonus Scheme Private Medical Cover - Single Cover Company Car or Cash Allowance Annual Medical Health Assessment 26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days) Choice of Flexible Benefits Enhanced Family Friendly Policies Our Benefits Are Fit To Measure Today’s housebuilding professional need tomorrow’s benefits, so they’re ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more — including physio and talking therapies. You can even add family members. Pension First-class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. Financial Benefits As well as a competitive salary, we offer many ways to make life more affordable – from access to employee loans and savings accounts, to house purchase discounts. Lifestyle Benefits Cycle to Work scheme, reduced hotel rate, discounts at major retailers… These make a massive difference to the quality of your lifestyle. So much more… From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.