Field IT Support Engineer (SC)
Posted Today by Experis
Negotiable
Inside
Undetermined
London, UK
Summary: The Field IT Support Engineer (SC) role involves providing deskside and field support for various IT systems, primarily in London, including government and banking clients. The position requires active SC clearance and entails working on MoD sites, necessitating compliance with MOD nationality rules. The engineer will be part of a team responsible for troubleshooting and supporting Windows and macOS devices, along with other IT infrastructure tasks. This is a 6-month agency contract with a daily rate between £180 and £220, classified as inside IR35.
Key Responsibilities:
- Deskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).
- macOS (Mac & MacBook) setup and support.
- O365/Teams support; Apple/Android mobile device support.
- Wireless connectivity & fault diagnostics.
- Floorwalking/Tech Bar: walk-up fixes, user coaching, great customer comms.
- OS housekeeping: shortcuts, printers, network drive mapping.
- Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).
- Basic Wintel/server: HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.
- Cisco: basic knowledge/troubleshooting on switches/ports.
Key Skills:
- Active SC (or re-clearable) and able to meet MOD nationality requirements; DV advantageous.
- Proven deskside/field support experience; confident customer manner.
- Full UK driving licence; willingness to travel across London/satellite sites.
- Flexibility to work any shift within 07:00-19:00.
- Apple Business Manager/Intune/SCCM exposure.
- ITSM tools (ServiceNow/Remedy).
- Vendor accreditations (HP/Dell/Lenovo).
Salary (Rate): £220 Daily
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Field IT Support Engineer (SC) - London (Field-Based)
Rate: 180- 220 per day
Hours: 7.5 hrs/day within 07:00-19:00 (Mon-Fri)
Contract: 6 Month (Inside IR35) Agency contract Start: ASAP
Join a Ring-Fenced Team of 15 engineers supporting multiple London customers (incl. government & banking). You'll cover sickness/holiday, resource-on-demand and project work across sites. SC clearance is required (DV welcome).
Work on MoD sites means MOD nationality rules apply. Clean UK driving licence essential; you may occasionally drive a customer-supplied vehicle to satellite locations.
The roleDeskside/field support for Windows 10/11 laptops & desktops (HP/Dell/Lenovo).
macOS (Mac & MacBook) setup and support.
O365/Teams support; Apple/Android mobile device support.
Wireless connectivity & fault diagnostics.
Floorwalking/Tech Bar: walk-up fixes, user coaching, great customer comms.
OS housekeeping: shortcuts, printers, network drive mapping.
Follow build scripts to image/configure devices; IMACs (installs/moves/adds/changes).
Basic Wintel/server: HP ProLiant Gen8-Gen10, Dell servers, Lenovo blades; backups, tape library, storage, break/fix.
Cisco: basic knowledge/troubleshooting on switches/ports.
Must have
Active SC (or re-clearable) and able to meet MOD nationality requirements; DV advantageous.
Proven deskside/field support experience; confident customer manner.
Full UK driving licence; willingness to travel across London/satellite sites.
Flexibility to work any shift within 07:00-19:00.
Nice to have
Apple Business Manager/Intune/SCCM exposure.
ITSM tools (ServiceNow/Remedy).
Vendor accreditations (HP/Dell/Lenovo).
Apply
Please reply with:
CV (Word/PDF)
Clearance status (SC/DV + dates)
Availability/notice and day rate
Home postcode (for travel)
Best number/time for a quick call
We're an equal opportunities agency and welcome applications from all suitably qualified candidates.