Field Support Engineer
Contract from October - November 2026
Multiple UK Locations
Competitive Rate of Pay
The Role
Working within your allocated region, you will visit retail stores to carry out planned technology health checks and complete straightforward remediation activities where required.
You will follow a structured checklist, assess installed equipment, replace hardware where instructed, and escalate any complex technical issues to the dedicated support team.
The role typically involves visiting approximately three stores per day and offers a great opportunity to work on a large-scale national project.
Key Responsibilities
- Conduct scheduled visits to retail stores within your designated region
- Perform basic hardware, equipment, and connectivity checks
- Verify installed routers and associated networking equipment
- Check body-worn camera devices, charging docks, and batteries
- Replace faulty equipment where required
- Fit protective accessories and carry out hardware swaps
- Record asset information, serial numbers, and site data accurately
- Collect and return surplus or replaced equipment
- Complete digital reports and service documentation
- Escalate technical issues that fall outside of documented processes
- Maintain a professional and customer-focused approach when interacting with store staff
Skills & Experience Required: We are keen to hear from candidates with experience in:
- Field Service Engineering
- EPOS Support
- Retail IT Support
- Hardware Deployment & Rollouts
- Desktop / Onsite IT Support
- Break/Fix Engineering
- Telecoms Field Support
- Junior IT Engineering
To be successful, you will have:
- Previous experience in a customer-facing field-based role
- Basic IT, networking, and hardware troubleshooting skills
- The ability to follow structured processes and checklists
- Strong communication and reporting skills
- Good organisational skills and attention to detail
- A full UK driving licence
- Willingness to travel throughout your assigned region
What's in it for You?
- Opportunity to work on a large-scale nationwide technology programme
- Autonomous, field-based role with varied daily locations
- Immediate contract opportunities available from October 2026
- Gain experience supporting retail technology and infrastructure environments
- Work with an established project delivery and support team
Interested?
If you have experience in field engineering, IT support, EPOS, hardware deployment, telecommunications, or break/fix services and are looking for your next contract opportunity, we'd love to hear from you. Apply today to be considered.