Field Engineer- Hardware Break/Fix
Posted 1 week ago by 1772595928
Negotiable
Undetermined
Undetermined
Cambridgeshire, England
Summary: We are looking for a skilled Field Engineer specializing in hardware break/fix support for HP and Lenovo devices. The role requires extensive fieldwork with over 50% daily travel and a strong focus on hardware diagnostics and repairs. Candidates must have proven hands-on experience and the ability to work independently in a field-based environment. This is not a deskside support position; only those with significant hardware repair experience will be considered.
Key Responsibilities:
- Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware.
- Performing advanced hardware diagnostics and break/fix repairs.
- Responding to customer service requests professionally and efficiently.
- Maintaining and monitoring daily communication tools (phone, voicemail, email).
- Keeping administrative responsibilities up to date, including documentation and reporting to support departments.
- Ensuring best practice standards and practical problem-solving approaches are followed at all times.
- Maintaining tools and test equipment in good working order.
- Adhering strictly to parts processes and company procedures.
- Utilizing escalation and support processes to resolve service delivery issues.
- Working independently in the field with minimal supervision.
- Lifting and carrying parts and equipment weighing up to 25 kg.
- Extended periods of driving and travel within the PE & CB postal areas.
Key Skills:
- Minimum 3 years' proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred).
- Strong hardware troubleshooting and break/fix repair experience.
- Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures.
- Experience responding effectively to customer concerns and service requests.
- Ability to work predominantly independently in a field-based environment.
- Valid driver's license with a good driving record.
- Willingness and ability to travel extensively (50%+ daily travel).
- Physically capable of lifting and carrying up to 25 kg.
Salary (Rate): £150.00 per day
City: Cambridgeshire
Country: England
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Field Engineer- Hardware Break/Fix (HP & Lenovo)
Location: PE & CB Postal Areas
Employment Type: Full-Time
Pay of rate: £150.00 per day
Start day: ASP
Finished 30/04/2026
Role Overview
We are seeking an experienced Field Engineer specializing in hardware break/fix support for HP and Lenovo laptops and desktops. This role is strictly hardware-focused and requires strong diagnostic and repair expertise.
Please note: This is not a deskside support role. Candidates whose experience is limited to basic tasks such as battery or keyboard replacements will not be considered. Proven hands-on hardware diagnostic and component-level repair experience is essential.
This role involves extensive fieldwork with 50%+ daily travel, so flexibility and willingness to travel is mandatory.
Key Responsibilities
- Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware.
- Performing advanced hardware diagnostics and break/fix repairs.
- Responding to customer service requests professionally and efficiently.
- Maintaining and monitoring daily communication tools (phone, voicemail, email).
- Keeping administrative responsibilities up to date, including documentation and reporting to support departments.
- Ensuring best practice standards and practical problem-solving approaches are followed at all times.
- Maintaining tools and test equipment in good working order.
- Adhering strictly to parts processes and company procedures.
- Utilizing escalation and support processes to resolve service delivery issues.
- Working independently in the field with minimal supervision.
- Lifting and carrying parts and equipment weighing up to 25 kg.
- Extended periods of driving and travel within the PE & CB postal areas.
Essential Requirements
- Minimum 3 years' proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred).
- Strong hardware troubleshooting and break/fix repair experience.
- Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures.
- Experience responding effectively to customer concerns and service requests.
- Ability to work predominantly independently in a field-based environment.
- Valid driver's license with a good driving record.
- Willingness and ability to travel extensively (50%+ daily travel).
- Physically capable of lifting and carrying up to 25 kg.
Preferred Skills
- Manufacturer certifications (HP/Lenovo) will be advantageous.
- Strong organizational and reporting skills.
- Professional customer-facing communication skills.
- Strong time management and route planning ability.
If you are an experienced hardware break/fix technician looking for a dynamic field-based role with significant independence and responsibility, we encourage you to apply.