Summary: The Fan Support Apprentice role at Manchester City FC involves providing operational support to the Fan Support department, focusing on service delivery, sales, and administration across various channels. This 15-month fixed-term apprenticeship includes on-the-job training and aims to develop the apprentice's customer service skills while working 37.5 hours per week. Successful completion may lead to a permanent position as a Fan Support Coordinator. The role emphasizes teamwork, communication, and a commitment to high-quality service.

Key Responsibilities:

• Assist the Fan Support Team with the sale and fulfilment of Sales and Service products.
• Receive and resolve basic queries and manage issues for all Sales and Service enquiries.
• Maintain ongoing relationships with customer and supporter groups.
• Provide service in a friendly and courteous manner to build professional relationships.
• Maintain up-to-date knowledge of work processes and provide feedback on problems.
• Meet and exceed weekly, monthly, and seasonal KPI targets.
• Adhere to all quality control and validity checks & procedures.

Key Skills:

• Good interpersonal skills and ability to work as a team member.
• Effective communication skills.
• Willingness to learn new skills and commitment to personal development.
• Reliability and a keen interest in delivering great customer service.
• Able to accept and carry out instructions related to the role.

Salary (Rate): undetermined

City: Manchester

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Entry Level

Industry: Other