Family Support Worker

About The Job

Salary: £33,143 – £36,363 a year pro rata

Hours per week: Casual

Contract type: Casual

Join our dedicated team at the Manor Family Centre as a Family Support Worker, where you’ll play a vital role in creating safe, positive, and meaningful family time for children and their families. This is a rewarding opportunity to support families facing challenging circumstances, helping to strengthen relationships and ensure the wellbeing of children in situations where there may be risks or complex dynamics. Working in close partnership with agencies and commissioned services, you’ll contribute to achieving positive outcomes for children, young people, and their families. If you’re passionate about making a difference and supporting families to thrive, this role offers the chance to have a lasting impact in the community. Please note this role does not attract sponsorship.

About You

We are seeking a compassionate and motivated Family Support Worker to join our team. This role requires someone with the ability to work collaboratively with professionals across different agencies, while also building strong, trusting relationships with mothers, fathers, carers, children, and young people. You will play a key role in planning and delivering support that makes a real difference to families. The successful candidate will have the skills to assess needs alongside families and develop clear, practical plans and reports to ensure the safety and wellbeing of children. You will be able to manage your own workload, show initiative in completing tasks, and contribute to decision-making processes where child protection and family support are central. We are looking for someone who understands the impact of discrimination, deprivation, and abuse on families, and who has a sound knowledge of child and human development. You should also hold relevant training or qualifications, such as NVQ Level 3 in childcare or equivalent, and be willing to work flexibly, including evenings and weekends, with the ability to travel across the Borough and beyond. This is a public facing role so you’ll need to show off your fluency in speaking and writing English. Strong communication skills are essential, including the ability to engage confidently with the public and provide effective advice in clear, fluent English. If you are committed to supporting families and helping children thrive, we would love to hear from you.

About Us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel

How To Apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application: How to apply