Facilities Manager FTC

Job Purpose Please note: This is a fixed term contract for 12 months maternity cover, with the chance of becoming permanent due to the companies growth. The Facilities Manager will be responsible for managing key relationships with clients, external stakeholders, and SPVs in the provision of facilities management services. They will have full responsibility for managing the on-site team of operatives, ensuring the site is fully resourced to enable optimum performance against key KPI's and the relevant output specification and Authority Requirements. They will provide support for auditing, people management, client relations and various administrative requirements, and will ensure their sites operate in a safe and sustainable manner in alignment with legal and statutory compliance regulations.

Key Responsibilities and Accountabilities Include but not limited to:

• Monitor and deliver a resource strategy for the efficient and cost effective provision of services to the client
• Develop effective working relationships with stakeholders to ensure their outputs are managed in accordance with business needs and agreed KPIs
• Managing the site cleaning team and monitor cleaning standards to ensure they are meeting the output specification and authority requirements. Implement changes where this is not being achieved.
• Managing the site caretaking team and monitoring performance to ensure that they are meeting the output specification and authority requirements. Implement changes where this is not being achieved.
• Asset management, review trends for Assets on relevant sites. Ensure processes and procedures are followed when assets fail.
• Lead KIT meetings; managing the client’s expectations in line with the output specification
• Demonstrate compliance to all applicable statutory standards relating to the operations of the property infrastructure as according to legislative requirements
• Ensure all site specific Health & Safety regulations are monitored and adhered to, and undertake investigations into failings where necessary
• Ensure all costs are monitored and anomalies are investigated and reported
• Manage cleaning services within the contract budget
• Carry out periodic audits of soft services and documentation records
• Ensuring stock levels of consumables are monitored, and that equipment and consumables are used in an appropriate manner
• Proactive approach in scheduling deep cleans over the holiday period.
• Comply with client contract and procurement policies and documentary evidence
• Provide monthly reports in alignment with the contract reporting requirements
• Maintaining responsibility for site discipline and conduct issues adhering to company HR policies and procedures
• Must ensure all PDRs are completed for all site based staff annually in accordance with company deadlines
• Must ensure all staff are provided with sufficient training and on-site inductions in order to carry out their role
• Must ensure all staff are provided with sufficient training and on-site inductions in order to carry out their role
• Must ensure any conflicts between the client, staff or other personnel are resolved in a timely manner and in accordance with any dispute resolution procedure contained in the Contract
• Develop procedures and policies to achieve best working practices
• To work closely with Project Manager to identify and assist in delivery of contract variation works
• People management of site based operatives and staff
• Health & Safety All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Working Relationships Internal Interface with Regional Operations Director, Operations Managers, Assistant Operations Manager, Contract Representatives, Commercial Managers, Technical Operations Manager, Business Development Managers and Helpdesk Manager External Interface with Clients, Local Authorities, Suppliers and Sub-contractors

Qualifications, Experience, Knowledge and Skills The knowledge, skills, qualifications and experience relevant to the position are:

Person Specification; Excellent communication skills Proficient in IT systems and software applications Ability to think strategically and commercially Ability to interface at all levels Experience of soft services management within a PFI environment Some knowledge & experience of maintenance management and contractual procedures Customer and client focused Ability to problem solve at a high level Excellent stakeholder management skills Excellent people management skills and experience in conflict resolution Flexible approach to working as part of a team Excellent organisational skills and the ability to prioritise a challenging Essential IOSH Managing Safely (must be obtained) Experience in COSHH regulations Experience in Concept (CAFM Software) Technical report writing experience Experience in managing a portfolio of sites, preferably within the PFI environment Line management experience Excellent communication skills Desirable IWFM membership Recognised H&S qualification Asbestos Management Awareness

Competencies The core management competency framework for the position are: Providing Direction – creates a clear understanding of what needs to be achieved and provides the necessary guidance. Obtaining Results Through People – supports, challenges and develops others so that they can give their best and deliver against expectations. Drive For Excellence – manages activities to ensure high standards are achieved in all areas Teamwork – manages the team to maximise their contributions and effectiveness, influencing personal commitments. Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances. Planning, Organising & Executing – plans ahead, organises and schedules activities and resources, monitoring the execution against timescales and plans. Commercial/ Financial Awareness – understands and applies commercial and financial principals, viewing issues in terms of costs, profits/ returns, budget control, markets and added value. Risk Management – effectively manages risks and ensures that the interests of the business, others and self are protected. Customer Awareness – effectively manages relationships in the supply chain, responsive to the needs of the customer, aims to deliver customer satisfaction. Health, Safety Environmental – effectively manages HSE aspects within the business, ensuring compliance and welfare of team members.

Job Types: Full-time, Fixed term contract

Benefits: Additional leave Company pension Life insurance Private medical insurance Referral programme Sick pay

Schedule: Day shift Holidays Monday to Friday No weekends Work Location: In person