Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35
Posted 3 days ago by We Are Orbis Group Ltd
£290 Per day
Outside
Onsite
Farnborough, United Kingdom
Summary: The Facilities/IT Consultant role focuses on providing IT service support while managing facilities-related tasks in a defence environment. This position requires hands-on IT troubleshooting and effective communication between users and the Service Desk. The consultant will be responsible for ticket management and continuous service improvement. The role is full-time and based onsite in Farnborough, with an emphasis on proactive problem-solving and user engagement.
Key Responsibilities:
- Acting as the first point of contact between users and the Service Desk
- Hands-on low-level IT troubleshooting and support
- Ticket management: prioritisation, triage, follow-up and escalation
- Facilities management experience (think desk moves, hardware troubleshooting, operation improvements)
- Supporting continual service improvement across the service desk
- Identifying opportunities to improve service delivery, tooling, processes, or user experience
- Building strong working relationships with users and internal technical teams
Key Skills:
- Previous experience in IT support, service desk operations, or similar
- Strong communication and stakeholder engagement skills
- Someone proactive who can spot gaps, inefficiencies, or service opportunities
- Ability to work onsite across in the Farnborough area
- A calm and confident personality, comfortable interacting with users at all levels
Salary: £290 daily
City: Farnborough
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35
Our defence client are looking for an experienced Facilities/IT Service Support Consultant to join their team on a 12-month contract. This role sits at the heart of service delivery acting as the link between the business and the Service Desk function.
If you enjoy solving problems, working closely with users, and improving the overall service experience, this role is for you.
The Role
This isn't a traditional 1st-line role, it's a hybrid position combining facilities management, ticket oversight, and hands-on IT support (Hardware over software). You'll act as the bridge between the end-users and the support function to ensure tickets are handled efficiently, escalations are managed properly with business expectations being met.
Key responsibilities include:
-
Acting as the first point of contact between users and the Service Desk
-
Hands-on low-level IT troubleshooting and support
-
Ticket management: prioritisation, triage, follow-up and escalation
- Facilities management experience (think desk moves, hardware troubleshooting, operation improvements)
-
Supporting continual service improvement across the service desk
-
Identifying opportunities to improve service delivery, tooling, processes, or user experience
-
Building strong working relationships with users and internal technical teams
What We're Looking For
-
Previous experience in IT support, service desk operations, or similar
-
Strong communication and stakeholder engagement skills
-
Someone proactive who can spot gaps, inefficiencies, or service opportunities
-
Ability to work onsite across in the Farnborough area
-
A calm and confident personality, comfortable interacting with users at all levels
Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35
Rate: £290 per day outside IR35
Length: 12 months
Location: On-site across Farnborough