Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35
Posted 3 days ago by Orbis Group
£290 Per day
Outside
Onsite
Farnborough, England, United Kingdom
Summary: The Facilities/IT Consultant role focuses on providing IT support and facilities management within a defence client environment. This position requires hands-on troubleshooting and effective ticket management while fostering strong relationships between users and the Service Desk. The consultant will also identify opportunities for service improvement and operational efficiency. This is a full-time, onsite role based in Farnborough, classified as outside IR35.
Key Responsibilities:
- Acting as the first point of contact between users and the Service Desk
- Hands-on low-level IT troubleshooting and support
- Ticket management: prioritisation, triage, follow-up and escalation
- Facilities management experience (think desk moves, hardware troubleshooting, operation improvements)
- Supporting continual service improvement across the service desk
- Identifying opportunities to improve service delivery, tooling, processes, or user experience
- Building strong working relationships with users and internal technical teams
Key Skills:
- Previous experience in IT support, service desk operations, or similar
- Strong communication and stakeholder engagement skills
- Proactive attitude with the ability to spot gaps, inefficiencies, or service opportunities
- Ability to work onsite across the Farnborough area
- A calm and confident personality, comfortable interacting with users at all levels
Salary (Rate): £290 per day
City: Farnborough
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35
Our defence client are looking for an experienced Facilities/IT Service Support Consultant to join their team on a 12-month contract. This role sits at the heart of service delivery acting as the link between the business and the Service Desk function. If you enjoy solving problems, working closely with users, and improving the overall service experience, this role is for you.
The Role
This isn't a traditional 1st-line role, it's a hybrid position combining facilities management, ticket oversight, and hands-on IT support (Hardware over software). You'll act as the bridge between the end-users and the support function to ensure tickets are handled efficiently, escalations are managed properly with business expectations being met.
Key responsibilities include:
- Acting as the first point of contact between users and the Service Desk
- Hands-on low-level IT troubleshooting and support
- Ticket management: prioritisation, triage, follow-up and escalation
- Facilities management experience (think desk moves, hardware troubleshooting, operation improvements)
- Supporting continual service improvement across the service desk
- Identifying opportunities to improve service delivery, tooling, processes, or user experience
- Building strong working relationships with users and internal technical teams
What We're Looking For
Previous experience in IT support, service desk operations, or similar
Strong communication and stakeholder engagement skills
Someone proactive who can spot gaps, inefficiencies, or service opportunities
Ability to work onsite across in the Farnborough area
A calm and confident personality, comfortable interacting with users at all levels
Facilities/IT Consultant (with an IT focus) - Full time onsite (Farnborough) - Outside IR35
Rate : £290 per day outside IR35
Length : 12 months
Location : On-site across Farnborough