Summary: The Junior CRM Loyalty Executive role involves enhancing customer engagement and loyalty programs within a global luxury fashion brand. The position requires collaboration with various teams to develop and execute loyalty initiatives, manage promotional tools, and analyze data to improve customer retention. This role is ideal for individuals with a background in luxury fashion or e-commerce who thrive in a fast-paced, data-driven environment. The opportunity also offers a hybrid working model and potential for contract extension.

Key Responsibilities:

• Support the Senior Loyalty Manager and Loyalty Executive in developing initiatives to retain and grow the customer base.
• Execute and optimize loyalty reward campaigns from concept to completion, including briefing, design, build, testing, release, and analysis.
• Manage promotional tools and discount promotions across luxury stores, ensuring seamless execution.
• Conduct data analysis on gift vouchers, store credit, and promotions to improve ROI and customer engagement.
• Collaborate with internal teams to deliver targeted CRM strategies that enhance customer acquisition, retention, and loyalty.
• Manage offline gifting and ad hoc events to strengthen customer relationships.

Key Skills:

• Experience in luxury fashion, e-commerce, or CRM loyalty programs.
• Strong analytical skills with experience handling large data sets.
• Proficiency in Excel and PowerPoint (SQL knowledge is a plus).
• Solid understanding of email marketing processes and CRM tools.
• Excellent communication skills with the ability to present insights to senior stakeholders.
• A creative mindset with a proactive approach to problem-solving and innovation.

Salary (Rate): £150

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Entry Level

Industry: Other