Exam Training Administrator
Posted 2 weeks ago by LexisNexis UK
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The Exam Training Administrator role at Tolley Learning involves coordinating training operations and delivering exceptional customer support to ensure a seamless experience for learners. The position requires collaboration with various teams and clients, managing course logistics, and maintaining documentation. The role emphasizes customer service and organizational skills, contributing to the overall mission of supporting individuals in their tax education journey.
Key Responsibilities:
- Respond to student and client inquiries efficiently
- Manage course bookings, study material orders, and invoicing
- Set up Tolley Academy sessions and maintain training schedules
- Coordinate onboarding for new learners, including documentation
- Upload and manage digital learning resources
- Track orders and arrange collections
- Prepare monthly reports for internal and external stakeholders
- Maintain documentation on procedures and tools
Key Skills:
- Experience in customer service, administration, or operations
- Ability to communicate clearly and respectfully with diverse groups
- Strong organizational and problem-solving skills
- Familiarity with digital systems and learning platforms
- Proficiency in Microsoft Word, Excel, and other Office applications
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Exam Training Administrator
Do you love providing exceptional customer service? Would you like to help us improve for our customers?
About our team:
Tolley - Tolley Learning is dedicated to supporting you at every stage in your tax journey. With trusted tax intelligence solutions and highly-regarded exam training and education materials we provide guidance for today, and prepare you for the future.
About the Role
As an Exam Training Administrator, you’ll coordinate training operations and provide exceptional customer support. You’ll collaborate with teams and clients to ensure learners have a smooth experience from onboarding to course completion.
Responsibilities
- Respond to student and client inquiries efficiently
- Manage course bookings, study material orders, and invoicing
- Set up Tolley Academy sessions and maintain training schedules
- Coordinate onboarding for new learners, including documentation
- Upload and manage digital learning resources
- Track orders and arrange collections
- Prepare monthly reports for internal and external stakeholders
- Maintain documentation on procedures and tools
Requirements:
- Experience in customer service, administration, or operations
- Ability to communicate clearly and respectfully with diverse groups
- Strong organizational and problem-solving skills
- Familiarity with digital systems and learning platforms
- Proficiency in Microsoft Word, Excel, and other Office applications
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.