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Reports To: Head of Operations
Working Pattern: 5 days out of 7, flexed to meet business needs
Location: London, Westminster; This is an office-based role
Join one of London's most iconic event venues! Central Hall Westminster (CHW) is the largest heritage events venue in Westminster, hosting conferences, exhibitions, graduations, corporate events, concerts and public gatherings from 2 to 2,000+ guests.
Working with corporate organisations, charities, agencies and private clients, we deliver a diverse programme of events in one of London's most recognised venues.
High-profile events hosted at Central Hall Westminster include the Netflix Wednesday Season 2 Global Premiere, The Late Late Show with James Corden, and the Burberry Fashion Show, reflecting our reputation for delivering memorable experiences in a unique and historic setting.
CHW Ltd is owned by Trustees appointed by the Methodist Church.
We conduct business in line with the Church’s ethics, and our vision is to be a leading venue blending modern day functionality with a rich heritage.
A place people are proud to work, where integrity, caring, collaboration and innovation shape our decisions and actions.
About You
The Events Manager will be expected to plan all operational elements of a client booking and proactively maximise all upselling opportunities.
This may include providing opportunities for menu tastings, additional site visits and production meetings.
You will demonstrate practical experience in events management or hospitality industry, handling high-volume and high-capacity events.
You will consistently deliver exceptional levels of customer service with a focus on enhancing service delivery, supporting client satisfaction, and fostering opportunities for repeat business.
In addition, you will ensure upmost attention is given to protecting the fabric of our Grade II* listed building.
You will support our business with monitoring and responding to client enquiries from a variety of sources in a timely manner and collaborate with our key service partners (AV / Production, Cleaning, Catering and Security) to tailor bookings to our client's needs, prepare invoices in line with company processes and timely report client data in our venue management system.
You will be able to confidently work with the Sales team to ensure bookings transition efficiently and promote effective communication with clients and internal teams.
Given our organisation’s affiliation with the Methodist Church, an understanding and alignment with Methodist values are essential.
Desirable Experience, Knowledge And Skills
- Experience working in unique venues in London.
- AV and production knowledge.
- Venue management system experience and knowledge.
- A willingness to upkeep the environmental credentials the venue has secured.
- Experience working with new technologies.
Benefits
As a member of our team, you will have access to a range of benefits, including:
Private medical insurance
Generous pension
25 days of annual leave plus bank holidays and paid birthday leave
Enhanced family leave
Life assurance
Group income protection
Enhanced sick leave
Employee Assistance Programme
2 additional paid volunteering days each year
50% discount at our in-house café and discounts to food and shopping places in local area
Season ticket loan
Staff referral bonus
We welcome applications from candidates with a variety of backgrounds, skills and abilities.