Event Ticketing Team Member
Posted 2 weeks ago by Legends/ASM Global Europe
Negotiable
Undetermined
Undetermined
Greater Sheffield Area
Summary: The Event Ticketing Team Member will serve as a primary contact for customers at the Utilita Arena Sheffield and Sheffield City Hall during event days. Responsibilities include greeting customers, managing ticket sales and collections, and providing accurate event information. The role emphasizes exceptional customer service and adherence to venue protocols. Candidates should be prepared to work in a dynamic environment that hosts a variety of events.
Key Responsibilities:
- Deliver exceptional customer service, by telephone and email and in person
- Be proactive in resolving customer service issues
- Support Duty Managers to ensure the smooth running of events
- To undertake any other duties as requested by the management
- To ensure you are proactive in ensuring all counter terrorism measures within the venue are adequately implemented and to ensure all relevant training and information sharing in the venue and company counter terrorism practices and risk mitigations are undertaken
- To meet agreed standards of dress and appearance codes
Key Skills:
- Attention to detail & ability to work under pressure
- Excellent administrative skills – Office365
- Problem solving and initiative
- Previous experience in a customer focused environment
- Willingness to work on a casual basis and unsociable hours
- Previous Customer facing role (or similar)
Salary (Rate): undetermined
City: Greater Sheffield Area
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions—from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues such as stadiums, arenas, convention centres, and theatres. Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
The Venue Utilita Arena Sheffield opened in 1991, is a vibrant multi-purpose venue that hosts world-class concerts, sporting events, and family entertainment. With a capacity of up to 13,600, it is one of the UK's premier indoor arenas, having welcomed legendary acts like Elton John, Arctic Monkeys, and Oasis. The “House of Steel” is also home to the Elite League Grand Slam championship-winning ice hockey team, the Sheffield Steelers. Known for its electric atmosphere and iconic performances, the arena offers an exciting, fast-paced environment where no two days are ever the same.
Sheffield City Hall, a stunning Art Deco venue, has been a cultural landmark since its opening in 1932. Boasting three performance spaces, including the magnificent 2,271-seat Oval Hall, this historic venue hosts diverse events—from live music and comedy to conferences and community gatherings. Sheffield City Hall is at the heart of the city's vibrant entertainment scene with a rich history of performances by artists like The Beatles, David Bowie, and contemporary stars. Joining our team means being part of Sheffield’s live events industry, helping create unforgettable experiences for thousands of visitors while working in two of the city’s most iconic venues.
About The Role
As an Event Ticketing Team member, you will be one of the first points of contacts for customers visiting the venues on event days. On event days you will be responsible for greeting customers and ascertaining their Ticketing requirements which can include, ticket sales, printing pre-paid tickets, ticket collection and providing accurate event information, ensuring ticketing systems and records are maintained and accurate.
What We Can Offer
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy. A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require. Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team