About Lumos Experiences
Lumos Experiences creates immersive candlelight concert events in some of the UK's most beautiful venues — from historic churches to stunning gardens.
We're now expanding our weekend jazz series and are looking for a confident, guest-focused Event Manager to lead our shows front-of-house.
About The Role
As Event Manager, you'll be the on-site lead and host for our weekend jazz concerts — responsible for the guest experience, team coordination and smooth running of the evening from doors open to final departure.
You'll work alongside our Production Manager (who handles technical setup and logistics) to deliver a premium, immersive experience every time.
This is a hands-on leadership role — you'll need to think on your feet, lead a small front-of-house team with warmth and confidence, and keep the evening running exactly to plan.
What You'll Do
Event Leadership & Ownership
Act as the on-site lead for all event operations
Take overall responsibility for the success of the evening
Ensure the event runs on time and to Lumos standards
Make confident, informed decisions in real time
Guest Experience
Oversee the full guest journey from arrival to departure
Ensure a warm, professional and efficient check-in
Monitor audience comfort, flow and atmosphere
Handle guest enquiries and resolve issues discreetly
Uphold the immersive, premium tone of the experience
Team Leadership
Brief and lead front-of-house staff and assistants
Delegate roles clearly (ticketing, ushering, bar support, etc.)
Maintain morale and professionalism throughout the evening
Step in hands-on during busy periods
Show Flow & Coordination
Manage event timings (doors, performance start, interval where applicable)
Liaise with musicians regarding readiness and cues
Coordinate with the Production Manager on venue readiness
Ensure smooth transitions throughout the evening, with a team member always present in the room
Venue Liaison
Act as the primary guest-facing representative of Lumos
Maintain positive relationships with venue staff
Ensure compliance with venue rules and access times
Manage closing procedures and venue handover
Issue Resolution
Calmly resolve last-minute challenges and guest complaints
Make quick, solutions-focused decisions
Escalate serious issues appropriately
Post-Event
Oversee a safe and orderly guest exit
Confirm the venue is left in agreed condition
Complete event reporting and a feedback summary
Communicate key notes back to the operations team
What We're Looking For
Previous experience in event management, hospitality, or front-of-house leadership
A calm, confident decision-maker who's comfortable leading a team on the night
Warm, professional communication skills with a genuine passion for guest experience
Comfortable working weekend evenings at venues across the UK
A love of live music and immersive experiences is a big plus
Pay & Details
Pay rate: £20.00 per hour, from arrival at venue to departure
Breaks: Paid 30-minute break for shifts over 6 hours
Travel: Mileage reimbursed at £0.30 per mile (travel time itself is not included in shift hours)
Shift pattern: Weekend evenings, flexible/freelance basis
Onboarding: Full training manual and a paid training shift provided before your first solo event