EUD Engineer

Summary: The role of End User Device Engineer involves providing desk side support and managing physical Desktop PC installations with Windows 10 for a large organization in Oxfordshire. The position requires a Full UK Driving License and entails troubleshooting EUD incidents while ensuring service improvements. The contract is full-time and site-based, concluding on September 30, 2025.

Key Responsibilities:

• Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, identifying any patterns and trends within the EUD services taking proactive measures to raise as problems
• Ensure the EUD Senior Engineer is aware of any changes required to documentation and knowledge articles
• Support the schedule of moves, projects, events and tech provides providing a proactive service
• Identify any service improvements within the EUD service delivery highlighting to EUD Senior Engineers

Key Skills:

• Experience with a previous large scale Windows migration
• Ability to cope under pressure
• Pay great attention to detail
• Excellent experience with supporting Windows 10
• Excellent customer facing skills, comfortable working with all different levels of staff
• Good communication skills

Salary (Rate): 200

City: Kidlington

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT