EUC Lead (12 Month FTC)
Posted 5 days ago by Escode
Negotiable
Undetermined
Hybrid
Manchester Area, United Kingdom
Summary: The EUC Lead is responsible for overseeing the design, delivery, and lifecycle management of end-user computing services within Escode, a leader in software escrow solutions. This role involves strategic leadership in defining EUC strategy, managing hardware and software platforms, and ensuring compliance with industry standards. The position also includes team leadership, vendor management, and driving continuous improvement initiatives to enhance employee productivity. The role is based in Manchester and operates in a hybrid working arrangement.
Key Responsibilities:
- Define and maintain the EUC roadmap aligned with organizational goals.
- Oversee the full lifecycle of end-user devices, including procurement and deployment.
- Develop and enforce EUC technology standards and governance.
- Manage day-to-day EUC operations, including incident resolution and OS upgrades.
- Collaborate with third-party providers to optimize EUC services.
- Lead and mentor EUC team members, fostering a culture of innovation.
- Drive EUC-related projects, including technology refresh and cloud adoption.
Key Skills:
- Strong knowledge of Windows OS, macOS, and mobile platforms.
- Experience with Microsoft 365, Intune, Autopilot, and endpoint security solutions.
- Proficiency in patch management and device encryption standards.
- Understanding of virtualization technologies and automation tools.
- Knowledge of device security strategies and compliance frameworks.
- Excellent communication and stakeholder management skills.
- Desirable certifications: ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate.
Salary (Rate): undetermined
City: Manchester
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: EUC Lead (12 Month FTC)
Location: Manchester (Hybrid)
The Escode Division
Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments. With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: https://www.escode.com/
The Opportunity
The End User Compute Lead is responsible for overseeing the design, delivery, and lifecycle management of end-user computing services across the organization. This includes managing hardware (laptops, desktops, mobile devices), operating systems, and associated software platforms to ensure secure, efficient, and user-centric IT services. The role provides leadership in defining EUC strategy, implementing technology standards, and driving continuous improvement to enhance employee productivity and experience.
Key Accountabilities
- Strategic Leadership
- Define and maintain the EUC roadmap aligned with organizational goals, ensuring scalability, security, and compliance with industry best practices.
- Device Lifecycle Management
- Oversee the full lifecycle of end-user devices, including procurement, configuration, deployment, patching, and end-of-life processes.
- Technology Standards & Governance
- Develop and enforce EUC technology standards, ensuring adherence to IT policies, security frameworks, and regulatory requirements.
- Operational Excellence
- Manage day-to-day EUC operations, including incident resolution, OS upgrades, and application updates, while maintaining high service levels and user satisfaction.
- Vendor & Supplier Management
- Collaborate with third-party providers and internal teams to optimize EUC services, negotiate contracts, and ensure cost-effective solutions.
- Team Leadership & Development
- Lead and mentor EUC team members, fostering a culture of accountability, innovation, and continuous improvement.
- Project Delivery
- Drive EUC-related projects, such as technology refresh programs, cloud adoption initiatives, and automation of provisioning processes.
Functional and Technical Skills
- Strong knowledge of Windows OS, macOS, and mobile platforms.
- Strong knowledge of M365 including Power Platform.
- Experience with Microsoft Intune, Autopilot, Active Directory, and endpoint security solutions.
- Proficiency in patch management, OS upgrades, and device encryption standards.
- Familiarity with ITIL/ITSM best practices for asset and configuration management.
Infrastructure & Automation
- Understanding of virtualization technologies (e.g., VMware, VDI solutions).
- Experience with automation tools for device provisioning and configuration management.
Security & Compliance
- Knowledge of device security strategies, compliance frameworks, and governance processes.
Leadership & Communication
- Ability to lead cross-functional teams and manage third-party vendors.
- Excellent communication and stakeholder management skills to translate technical concepts into business outcomes.
Desirable Certifications
- ITIL Foundation or higher.
- Microsoft Certified: Modern Desktop Administrator Associate.
- Relevant security certifications (e.g., CompTIA Security+).
You must be willing to travel to Escode office locations globally and stay away from home on occasion.
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Notice. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to security clearance as a mandatory requirement.