ERP Service Designer
Posted Today by Fruition Group
£600 Per day
Outside
Hybrid
Glasgow, Scotland, UK
Summary: An experienced D365 Service Designer is sought to support a large-scale ERP transformation programme in Glasgow. The role involves collaborating with senior leadership and stakeholders to enhance service design and operational alignment for a Microsoft Dynamics 365 implementation. The position requires a strong background in ERP environments and aims to improve delivery outcomes across a multi-year transformation roadmap. This is a hybrid role with a focus on shaping scalable support models for ongoing ERP delivery.
Key Responsibilities:
- Support the design and optimisation of D365 ERP services across a large-scale transformation programme
- Work closely with programme leadership to identify delivery gaps, service issues, and operational improvements
- Collaborate with Product Owners, programme teams, and third-party suppliers to improve delivery outcomes
- Contribute to service design frameworks, governance, and operational readiness planning
- Support end-to-end ERP implementation activity across business and technology workstreams
- Engage with stakeholders across operational, technical, and leadership teams
- Help shape scalable support and service models for ongoing ERP delivery and adoption
Key Skills:
- Proven experience as a Service Designer within Microsoft Dynamics 365 ERP environments
- Strong understanding of ERP transformation and enterprise service delivery
- Experience working within large-scale business transformation programmes
- Strong stakeholder management and communication skills
- Ability to work across both technical and operational teams
- Experience identifying programme gaps, service challenges, and process improvements
- Previous experience working alongside implementation partners and third-party delivery providers
- Flexible approach to hybrid working with regular travel to Glasgow as required
Salary (Rate): £600 daily
City: Glasgow
Country: UK
Working Arrangements: hybrid
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Location: Glasgow/Hybrid
Rate: Competitive Outside IR35 Day Rate
Contract Length: Initial 6 months
An exciting opportunity has arisen for an experienced D365 Service Designer to support a large-scale ERP transformation programme within a complex infrastructure and consultancy environment. This role will play a critical part in shaping and stabilising a major Microsoft Dynamics 365 implementation currently undergoing significant programme improvement and delivery refinement.
You'll work closely with senior programme leadership, stakeholders, and delivery teams to help define service design, improve operational alignment, and ensure the ERP platform supports long-term business objectives across a multi-year transformation roadmap.
Responsibilities- Support the design and optimisation of D365 ERP services across a large-scale transformation programme
- Work closely with programme leadership to identify delivery gaps, service issues, and operational improvements
- Collaborate with Product Owners, programme teams, and third-party suppliers to improve delivery outcomes
- Contribute to service design frameworks, governance, and operational readiness planning
- Support end-to-end ERP implementation activity across business and technology workstreams
- Engage with stakeholders across operational, technical, and leadership teams
- Help shape scalable support and service models for ongoing ERP delivery and adoption
Requirements
- Proven experience as a Service Designer within Microsoft Dynamics 365 ERP environments
- Strong understanding of ERP transformation and enterprise service delivery
- Experience working within large-scale business transformation programmes
- Strong stakeholder management and communication skills
- Ability to work across both technical and operational teams
- Experience identifying programme gaps, service challenges, and process improvements
- Previous experience working alongside implementation partners and third-party delivery providers
- Flexible approach to hybrid working with regular travel to Glasgow as required
What's in it for me?
- Opportunity to influence a major D365 ERP transformation programme
- High-visibility role within a complex enterprise environment
- Outside IR35 engagement
- Long-term programme roadmap with future transformation phases planned
- Collaborative and fast-paced delivery environment
- Exposure to senior stakeholders and strategic programme delivery
Equal Opportunities Statement: We are committed to creating a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified individuals regardless of race, gender, disability, religion, belief, sexual orientation, or age.
