ERP/CRM Consultant

Description

We are looking for an ERP/CRM Consultant to provide hands-on functional support for retail, warehouse, and business application operations in Cincinnati, Ohio. This Long-term Contract position is suited for a consultant who can manage day-to-day system issues, coordinate with business and IT teams, and help maintain stable transaction flow across connected platforms. The role centers on operational support, issue resolution, and process improvement rather than heavy custom development. Success in this position requires strong knowledge of inventory, order processing, and cross-system application support within a fast-moving business environment.

Responsibilities:
Deliver functional support for ERP, retail, and warehouse applications by diagnosing operational issues and guiding timely resolution across business teams.
Review inventory inconsistencies across connected systems and take corrective action to restore accurate stock balances and transaction records.
Oversee system interfaces and transaction activity between retail, warehouse, reporting, and external platforms to identify failures and resolve processing interruptions.
Investigate document and message errors affecting orders, receipts, inventory movements, and store operations, including support for integration-related exceptions.
Assist warehouse teams with inbound and outbound processing, shipping documentation issues, carrier closeout problems, and related execution challenges.
Maintain operational system settings such as warehouse mappings, site structures, storage locations, user access, and device support for RF and workstation environments.
Support electronic transaction workflows with trading partners by resolving data translation, communication, and compliance-related issues.
Reconcile tax-related data between retail systems and tax applications, maintain required files, and correct reporting discrepancies when identified.
Gather enhancement requests from stakeholders, document business needs clearly, and recommend practical improvements that strengthen operational efficiency.
Act as a senior escalation resource for recurring or complex incidents, perform root-cause analysis, and implement sustainable corrective actions.

Requirements

Demonstrated experience supporting ERP-centered business operations in a functional or applications support capacity.
Background working with retail, warehouse, distribution, or store operations in a production support environment.
Solid understanding of inventory control, order-to-cash activities, warehouse execution, and transaction processing flows.
Experience supporting integrated business applications and resolving interface or message failures across connected systems.
Familiarity with retail platforms, warehouse tools, and electronic transaction processes such as order, shipment, and invoice documents.
Strong analytical and troubleshooting skills with the ability to prioritize issues and work independently in a fast-paced setting.
Effective communication skills and the ability to collaborate with business users, technical teams, and external vendors.
Exposure to tax application support, configuration management, business requirements documentation, or related operational support disciplines is preferred.

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