ER Advisor - 24 monthe FTC
Summary: The role of Employee Relations (ER) Advisor involves managing ER cases from start to finish while supporting People Business Partners and line managers to ensure fair and legally compliant outcomes. The advisor will conduct investigations, provide coaching to managers, and ensure compliance with UK employment law. Additionally, the position requires maintaining accurate records and promoting a culture of fairness and consistency within the organization. The role is a fixed-term contract for 24 months based in Woking, England.
Key Responsibilities:
- Manage end-to-end ER casework
- Conduct investigations, including interviews, evidence gathering, and documentation
- Draft letters, reports, and outcome documentation ensuring quality and consistency
- Support managers through ER processes, including hearings and formal meetings
- Escalate complex or high-risk cases to the ER Manager appropriately
- Provide day-to-day ER advice to managers
- Coach managers on handling difficult conversations and applying policies consistently
- Ensure all ER activity aligns with UK employment law and ACAS Code of Practice
- Maintain accurate, auditable case records
- Support improvements to policies, templates, and guidance
- Track trends, themes, and recurring issues in ER casework
- Support delivery of ER-related training to managers
- Promote a culture of fairness, consistency, and early resolution
Key Skills:
- Good understanding of UK employment law and its practical application
- Strong ER case management experience
- Investigation and report writing capability
- Understanding of disciplinary and grievance processes
- Ability to coach and influence managers
- Strong attention to detail and organization
- Sound judgement and ability to apply policy fairly and consistently
- Clear, credible, and supportive communication skills
- Resilience to manage multiple priorities under pressure
- Proactive in identifying issues early and taking appropriate action
Salary (Rate): undetermined
City: Woking
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: HR
To provide high-quality, pragmatic Employee Relations Advisor across the business, managing ER cases end-to-end and supporting People Business Partners and line managers to deliver fair, consistent, and legally compliant outcomes.
What You'll Do
- ER Case Management
- Manage end-to-end ER casework
- Conduct investigations, including interviews, evidence gathering and documentation
- Draft letters, reports and outcome documentation ensuring quality and consistency
- Support managers through ER processes, including hearings and formal meetings
- Escalate complex or high-risk cases to the ER Manager appropriately
- Manager Support & Coaching
- Provide day-to-day ER advice to managers
- Coach managers on: Handling difficult conversations
- Applying policies consistently
- Managing risk appropriately
- Support People Business Partners in driving consistent people practices
- Compliance & Risk
- Ensure all ER activity aligns with UK employment law and ACAS Code of Practice
- Internal policies and procedures
- Maintain accurate, auditable case records
- Identify risks early and escalate where required
- Policy & Process
- Apply ER policies consistently across all casework
- Support improvements to policies, templates, and guidance
- Create letter banks
- Ensure correct use of HR systems and documentation standards
- Data, Insights & Continuous Improvement
- Maintain accurate records of ER casework
- Track trends, themes, and recurring issues
- Provide insight to ER Manager and PBPs to support business improvements
- Capability Building & Culture
- Support delivery of ER-related training to managers
- Provide “on-the-job” coaching to improve manager confidence and capability
- Promote a culture of fairness, consistency, and early resolution
What You'll Bring
- Business Knowledge
- Good understanding of UK employment law and its practical application
- Aware of operational and reputational risks linked to ER decisions
- Essential Functional / Technical Skills
- Strong ER case management experience
- Investigation and report writing capability
- Understanding of disciplinary and grievance processes
- Ability to coach and influence managers
- Strong attention to detail and organisation
- Personal Attributes / Competencies
- Sound Judgement: Applies policy fairly and consistently
- Communication & Influence: Clear, credible and supportive approach
- Resilience: Able to manage multiple priorities under pressure
- Collaboration: Works effectively across teams and stakeholders
- Proactivity: Identifies issues early and takes appropriate action
Success Measures
- Timely and high-quality case resolution
- Reduction in escalated ER risk
- Improved manager capability and confidence
- Consistency in policy application
- Strong audit and compliance standard
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