Enterprise Meeting Services Support Associate
Posted 6 days ago by Cpl Life Sciences
Negotiable
Undetermined
Undetermined
Basingstoke, England, United Kingdom
Summary: The Enterprise Meeting Services Support Associate role focuses on providing exceptional administrative support to the Enterprise Meeting Services Team across Nordic countries. The position requires a customer-focused individual who can manage meeting compliance, coach meeting owners, and collaborate with various teams to enhance the meeting process. The associate will also monitor data and respond to compliance requests while driving improvements in meeting operations. Fluency in Nordic languages and English is essential for effective communication and relationship building.
Key Responsibilities:
- Act as the point of contact for sales force meeting owners and managers in Nordic countries.
- Provide administrative support for sales force and non-sales meetings to ensure compliance.
- Deliver excellent customer experience and coach meeting owners on compliance processes.
- Collaborate with the contracting team in Ireland for service provider management and payment processes.
- Become an expert in global/local policies, procedures, and Pharma codes of practice.
- Establish and maintain partnerships with internal and external functions.
- Monitor and share data on meeting volumes and errors with sales directors and managers.
- Respond to audit, quality, and compliance requests.
- Support simplification, automation, and improvement projects.
Key Skills:
- Fluency in one or more Nordic languages and English.
- Strong focus on accuracy and compliance.
- Demonstrated customer focus and ability to build professional relationships.
- Strong learning agility with various computer applications and software.
- Problem-solving skills and desire to drive improvements, including automation.
- Ability to work independently and as part of a team.
- Experience in the Pharma industry and knowledge of codes of practice is preferable.
- Strong communication skills and ability to build rapport with customers virtually.
- High energy, drive, and enthusiasm for delivering excellent results.
- Ideally, experience with Salesforce or equivalent platforms.
Salary (Rate): undetermined
City: Basingstoke
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Enterprise Meeting Services Support Associate (Nordics)
The Role:
The function of this role is to deliver exceptional support to the busy Enterprise Meeting Services Team (EMS) supporting all Nordic countries in the NE Hu. This role would suit a Customer Focused Individual.
Job Function:
- Be the point of contact for sales force meeting owners and managers in all Nordic countries.
- Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure they are all compliant.
- Be responsible for representing and delivering excellent customer experience.
- Become an expert in meetings processes and the meeting System.
- Coach meeting owners on entering compliant meetings in the system.
- Partner with the contracting team in Ireland to manage the contracting of Service Providers and payment process.
- Must become an expert in relevant global/local policies and procedures plus local Pharma codes of practice.
- Establish and maintain internal partnerships with many other functions within and outside the hub.
- Monitor and share data on volumes and errors with Sales directors and managers.
- Be responsive to audit, quality and compliance requests.
- Support the business by sharing relevant information, giving guidance, coaching and answering questions.
- Support simplification, automation and improvement projects.
Capabilities Required:
- Fluent in one (or more) of the Nordic languages (ideally a native speaker) and English.
- Focus on accuracy and compliance is paramount.
- Demonstrate strong customer focus and the ability to develop professional relationships with all parties (internal and external) and at all levels.
- Strong learning agility with various computer applications and software.
- Ability to solve problems and desire to drive improvement, including use of automation.
- Ability to work independently and as part of a team.
Previous Experience
- Experience with Pharma industry and Codes of practice including TOV as well as meetings processes would be preferable but not essential.
- Thrives in high-pressure, team-oriented environments by staying customer-focused, managing priorities independently, and maintaining a calm, solutions-driven approach.
- Strong communication skills with ability to build good rapport with customers virtually.
- High energy, drive and enthusiasm to deliver excellent results.
- Ideally, experience in a Salesforce platform or equivalent.