Enterprise Architect Onsite Lead - Agentic IVR Banking
Posted 1 day ago by EUROPEAN SOFTWARE SOLUTIONS (UK) LIMITED
£500 Per day
Outside
Onsite
Manchester (M2)
Summary: The Enterprise Architect – Onsite Lead will spearhead a strategic Agentic IVR transformation program for a leading banking client utilizing GCP. This role requires a blend of architectural expertise and customer relationship management, serving as a trusted advisor to senior stakeholders. The position focuses on designing AI-driven conversational solutions while ensuring compliance and integration with banking systems. The ideal candidate will have extensive experience in enterprise architecture within the banking sector.
Key Responsibilities:
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills:
- Strong banking domain expertise (retail, lending, payments, contact center)
- Expertise in Conversational AI / IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
- 12–18+ years in enterprise architecture / solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands-on delivery of IVR / Contact Center / Conversational AI transformations
- Experience with large-scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
Salary (Rate): £500 per day
City: Manchester
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Role SummaryWe are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities
- Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT.
- Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries.
- Translate business goals into secure, compliant, and scalable AI-driven conversational solutions.
- Drive CX transformation and automation strategy aligned with regulatory requirements.
- Ensure seamless integration with core banking systems, and CCaaS platforms.
- Establish governance, compliance, and AI guardrails (data privacy, auditability, explainability).
- Oversee delivery teams ensuring quality, performance, and resilience.
Key Skills
- Strong banking domain expertise (retail, lending, payments, contact center)
- Expertise in Conversational AI / IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
- Experience
- 12–18+ years in enterprise architecture / solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands-on delivery of IVR / Contact Center / Conversational AI transformations
- Experience with large-scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
Preferred Qualifications
- Experience working with Tier-1 banks or financial institutions
- Strong understanding of banking regulations (e.g., data privacy, PCI-DSS, GDPR equivalents)
- Exposure to CCaaS platforms (Google CXAS/CES, Genesys, NICE, Amazon Connect)
- Experience in multi-agent orchestration / agentic frameworks
- Familiarity with AI governance, risk management, and model validation frameworks
- CertificationsGoogle Cloud Professional Architect (Mandatory/Preferred)
- Google Professional Machine Learning Engineer
- Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent)
- TOGAF / Enterprise Architecture certifications