Enterprise Architect - Agentic IVR (Banking)
Posted Today by iBSC
£700 Per day
Undetermined
Undetermined
London, UK
Summary: We are seeking an experienced Enterprise Architect to lead a strategic Agentic IVR transformation program for a leading banking client on GCP. This role requires a combination of deep architectural expertise and strong customer relationship management, serving as a trusted advisor to senior business and technology stakeholders.
Key Responsibilities:
- Drive the Agentic IVR transformation program for a banking client.
- Act as a trusted advisor to senior business and technology stakeholders.
- Engage with stakeholders to ensure alignment and successful delivery of the program.
- Utilize architectural expertise to guide the implementation of solutions.
Key Skills:
- Banking domain expertise (retail, lending, payments, contact center)
- Expertise in Conversational AI/IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
Salary (Rate): £700 per day
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Enterprise Architect - Agentic IVR (Banking)
Role Summary
We are seeking an experienced Enterprise Architect -to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.
Key Skills
- Banking domain expertise (retail, lending, payments, contact center)
- Expertise in Conversational AI/IVR and GCP architecture
- Knowledge of Agentic AI, RAG, and API-led integrations
- Exceptional stakeholder engagement and influencing skills
Experience
- Extensive enterprise architecture/solution design
- Proven experience in onsite client-facing roles in banking programs
- Hands-on delivery of IVR/Contact Center/Conversational AI transformations
- Experience with large-scale digital transformation in regulated environments
- Track record of engaging executive stakeholders and driving CX initiatives
