Engineering Issue Management Specialist
Posted Today by McGregor Boyall
Negotiable
Inside
Hybrid
Stratford-upon-Avon, Warwickshire
Summary: The Engineering Tech - Issue Management Specialist role is a senior position based in Gaydon, focusing on the management and resolution of integration issues within complex systems. The specialist will utilize issue management tools and lead the development of performance indicators to ensure high-quality delivery. This position requires strong communication skills and attention to detail, with a commitment to working onsite two days a week. The role is initially for six months with potential extensions.
Key Responsibilities:
- Manage and drive resolution of integration issues, ensuring adherence to processes and transparent reporting.
- Utilize issue management tools effectively to track and resolve defects across multiple systems.
- Lead the development of key performance indicators (KPIs) to monitor issue resolution and progress.
- Prepare and present detailed metrics, dashboards, and performance reports to senior stakeholders.
- Facilitate issue review meetings, ensuring clear ownership and timely follow-up on actions.
Key Skills:
- Strong knowledge of issue and defect management processes and tools.
- Proficiency in root cause analysis and problem-solving methodologies.
- Expertise in creating and interpreting performance dashboards and KPIs.
- Experience in software integration, with an understanding of system dependencies.
- Excellent communication skills, capable of leading discussions on complex issues.
- High attention to detail, with a focus on process discipline and accuracy.
- Familiarity with Agile and Waterfall delivery models.
- Experience working within structured project governance frameworks (e.g., PMO).
- Degree level education or equivalent relevant experience.
Salary (Rate): undetermined
City: Gaydon
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: Senior
Industry: Other
Detailed Description From Employer:
Engineering Tech - Issue Management Specialist Location - Gaydon, (hybrid 2 days onsite per week) Duration - 6 months with possible extensions Day rate - 250 per day (inside ir35) We are seeking a highly skilled and detail-oriented Issue Management Specialist to join a dynamic team in Warwickshire. This senior engineering role focuses on overseeing the identification, tracking, and resolution of integration issues across complex systems, ensuring smooth operational processes and high-quality delivery. Key Responsibilities: Manage and drive resolution of integration issues, ensuring adherence to processes and transparent reporting. Utilize issue management tools effectively to track and resolve defects across multiple systems. Lead the development of key performance indicators (KPIs) to monitor issue resolution and progress. Prepare and present detailed metrics, dashboards, and performance reports to senior stakeholders. Facilitate issue review meetings, ensuring clear ownership and timely follow-up on actions. Essential Skills and Experience: Strong knowledge of issue and defect management processes and tools. Proficiency in root cause analysis and problem-solving methodologies. Expertise in creating and interpreting performance dashboards and KPIs. Experience in software integration, with an understanding of system dependencies. Excellent communication skills, capable of leading discussions on complex issues. High attention to detail, with a focus on process discipline and accuracy. Familiarity with Agile and Waterfall delivery models. Experience working within structured project governance frameworks (e.g., PMO). Education: Degree level education or equivalent relevant experience. Please only apply if you can commit to 2 days per week onsite in Gaydon. Apply today or email your CV to McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.