Endur L2 Support engineer

Endur L2 Support engineer

Posted 2 weeks ago by Infoplus Technologies UK Limited

Negotiable
Inside
Hybrid
London Area, United Kingdom

Summary: This role is for an experienced Endur L2 Support engineer based in London, UK, requiring a hybrid working arrangement with three days in the office. The position involves supporting key business and technical processes related to the Endur product, with a focus on resolving issues and maintaining business relationships. Candidates should have a strong background in Endur, particularly in the Gas, Power, or LNG markets, and be comfortable working in shifts.

Key Responsibilities:

  • Support key business and technical processes using the Endur product.
  • Provide L2 support with a techno-functional focus, preferably in Front and Middle office.
  • Understand and resolve user issues in a timely manner, both in-office and remotely.
  • Build and maintain business relationships with management and trading desks.
  • Handle major incidents and prioritize issues and tickets effectively.
  • Collaborate on continuous improvement initiatives.
  • Demonstrate excellent communication skills in a commercial environment.

Key Skills:

  • At least 3 years of demonstrable experience using the Endur product.
  • In-depth functional understanding of Endur, preferably with Gas, Power, or LNG market experience.
  • Experience in 1st/2nd Line support with a problem-solving mindset.
  • Comfortable working in shifts (US/Singapore hours).
  • Experience in AWS platform and technologies (nice to have).
  • Experience using Azure DevOps for work item management (nice to have).
  • Experience with ITRS Geneos platform/application (nice to have).
  • Experience in developing APM (nice to have).

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

· Job Title: Endur L2 Support engineer

· Location: London, UK (Hybrid, 3 days per week in the Office)

· Duration: 6 months Contract (Inside IR35)

Job Description: Comfortable with working in shifts.

Detailed Job Description: This role is for an experienced Endur L2 Support person with proven capability in supporting key business and technical processes including:

  • At least 3 years of demonstratable experience using the Endur product.
  • Endur L2 with techo-functional type experience, preferably Front and Middle office experience
  • In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience
  • Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution
  • Working directly with users (in office and remotely) to understand and resolve issues in a timely manor
  • Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement
  • Good understanding of deal lifecycle processes
  • Comfortable working in shifts (US/Singapore hours)
  • Major incident handling experience
  • Utilising experience and bp process to triage and prioritise issues and tickets
  • Excellent communication skills and experience gained in a commercial environment, as set out below.

Nice to have experience:

  • Experience in AWS platform and technologies
  • Experience using Azure DevOps for work item management
  • Experience of the ITRS Geneos platform/application
  • Experience of using and developing APM