End User Support Technician
Posted 4 days ago by Hays Talent Solutions
£26 Per hour
Inside
Undetermined
Derby, UK
Summary: The End User Support Technician role involves providing comprehensive IT support, including hardware troubleshooting, device builds, and software assistance. The technician will manage 2nd line support tickets and deliver user support through a Tech Bar, ensuring efficient daily operations. This position requires SC clearance and is based in Derby. The role operates Monday to Friday from 09:00 to 17:30.
Key Responsibilities:
- Hardware Support & Break/Fix: Perform troubleshooting, diagnostics, and repair of laptops, desktops, and related hardware components.
- Device Builds: Build, configure, and deploy laptops and desktops according to corporate standards.
- Tech Bar Support (3 Days per Week on a Rota): Provide face-to-face technical assistance to end users, offering quick resolutions and guidance.
- Software BAU & 2nd Line Support: Work on day-to-day operational tasks, including managing and resolving 2nd line support tickets and providing remote desktop assistance.
Key Skills:
- SC Clearance
- Experience in hardware troubleshooting and repair
- Ability to build and configure devices
- Proficient in providing technical support and managing support tickets
- Strong communication skills for user assistance
Salary: £25.75/hr
City: Derby
Country: UK
Working Arrangements: undetermined
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Join a leading independent automotive and services provider as an End User Support Technician (Technician 3)!
Job Overview:This role involves providing end-to-end IT support, including hardware troubleshooting, device builds, and software support. It also includes delivering user assistance through a Tech Bar and managing 2nd line support tickets to ensure smooth day-to-day operations.
Location: Derby DE24 9GJ
Daily Rate: An hourly rate, in-scope IR35, of £19.85 (PAYE) OR £25.75 (via a Hays Approved Umbrella Company).
Start Date: 22 Jun 2026 - 18 Jun 2027
Shift Pattern: Mon - Fri 09:00 - 17:30
Key Responsibilities
- Hardware Support & Break/Fix: Perform troubleshooting, diagnostics, and repair of laptops, desktops, and related hardware components.
- Device Builds: Build, configure, and deploy laptops and desktops according to corporate standards.
- Tech Bar Support (3 Days per Week on a Rota): Provide face-to-face technical assistance to end users, offering quick resolutions and guidance.
- Software BAU & 2nd Line Support: Work on day-to-day operational tasks, including managing and resolving 2nd line support tickets and providing remote desktop assistance.
Key Requirements
Must Have SC Clearance
Additional Information
Interview Process: MS Teams/F2F
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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