End User Support Engineer

End User Support Engineer

Posted Today by Hamilton Barnes

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£200 Per day
Undetermined
Onsite
London, UK
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Active Directory Automation Azure Active Directory Cloud Computing Cloud Technologies Cloud Technology Computer Hardware Desktop Support Device Management End-User Training And Support Endpoint Devices Identity And Access Management Information Technology Infrastructure Library IT Security Architecture IT Service Management JIRA Life Cycle Planning Management Management Process Microsoft 365 Microsoft Azure Microsoft Intune (Mobile Device Management Software) Microsoft Office Microsoft OneDrive Microsoft SharePoint Microsoft Windows Mobile Devices Operating Systems Operational Excellence Scripting ServiceNow Support Engineering Technical Support User Accounts Virtual Desktops Windows PowerShell

Summary: The End User Support Engineer role involves providing onsite technical support to business users in London, ensuring the effective operation of workplace technology. The position requires troubleshooting hardware and software issues, supporting Microsoft 365 services, and collaborating with various teams to maintain high service availability. The role emphasizes delivering excellent customer service and managing incidents through ITSM tools. This is a contract position for 12 months, office-based, with a shift-based working pattern.

Key Responsibilities:

  • Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Diagnose and resolve hardware, software, operating system, and application-related issues.
  • Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
  • Install, configure, deploy, and maintain end-user devices in accordance with organisational standards.
  • Manage incidents and service requests through ITSM tools, ensuring agreed SLA targets are consistently achieved.
  • Perform user account administration, including password resets, access management, and Active Directory administration.
  • Support meeting room technology, audio/video conferencing systems, and collaboration platforms.
  • Collaborate with infrastructure, network, security, and application support teams to resolve complex technical issues.
  • Maintain hardware inventory, asset records, and support device life cycle activities, including deployments and replacements.
  • Deliver excellent customer service while providing guidance and training to end users on supported technologies.

Key Skills:

  • Proven experience providing onsite end-user or desktop support within a corporate enterprise environment.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Experience supporting Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
  • Experience supporting Azure Virtual Desktop (AVD).
  • Good working knowledge of Active Directory and user account administration.
  • Experience troubleshooting desktops, laptops, printers, mobile devices, and related peripherals.
  • Experience using ITSM tools such as ServiceNow, Jira, or similar ticketing platforms.
  • Strong analytical, troubleshooting, and problem-solving skills with excellent attention to detail.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to manage multiple priorities effectively in a fast-paced, shift-based environment.
  • Good understanding of IT security policies, compliance requirements, and industry best practices.

Salary (Rate): £200 per day

City: London

Country: UK

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Location: London, UK

Employment Type: Contract (12 Months)
Work Mode: Office Based
Rate: Up to £200 per day
Working Pattern: Shift-based

About the Role

As an End User Support Engineer, you will provide onsite technical support to business users, ensuring the reliable operation of workplace technology while delivering an outstanding customer experience. You will troubleshoot hardware and software issues, support Microsoft 365 services, and work closely with infrastructure, network, and application teams to maintain high service availability and operational excellence.

Key Responsibilities

  • Provide onsite technical support for desktops, laptops, mobile devices, printers, and peripheral equipment.
  • Diagnose and resolve hardware, software, operating system, and application-related issues.
  • Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office applications.
  • Install, configure, deploy, and maintain end-user devices in accordance with organisational standards.
  • Manage incidents and service requests through ITSM tools, ensuring agreed SLA targets are consistently achieved.
  • Perform user account administration, including password resets, access management, and Active Directory administration.
  • Support meeting room technology, audio/video conferencing systems, and collaboration platforms.
  • Collaborate with infrastructure, network, security, and application support teams to resolve complex technical issues.
  • Maintain hardware inventory, asset records, and support device life cycle activities, including deployments and replacements.
  • Deliver excellent customer service while providing guidance and training to end users on supported technologies.

Essential Skills & Experience

  • Proven experience providing onsite end-user or desktop support within a corporate enterprise environment.
  • Strong knowledge of Windows operating systems and Microsoft Office applications.
  • Experience supporting Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
  • Experience supporting Azure Virtual Desktop (AVD).
  • Good working knowledge of Active Directory and user account administration.
  • Experience troubleshooting desktops, laptops, printers, mobile devices, and related peripherals.
  • Experience using ITSM tools such as ServiceNow, Jira, or similar ticketing platforms.
  • Strong analytical, troubleshooting, and problem-solving skills with excellent attention to detail.
  • Excellent communication, interpersonal, and customer service skills.
  • Ability to manage multiple priorities effectively in a fast-paced, shift-based environment.
  • Good understanding of IT security policies, compliance requirements, and industry best practices.

Desirable Skills & Experience

  • Experience with Microsoft Intune, Nerdio Manager, UniFlow, and endpoint device management.
  • Knowledge of Microsoft Entra ID (formerly Azure Active Directory) and Microsoft Azure cloud technologies.
  • ITIL Foundation certification or a good understanding of ITIL service management processes.
  • Experience providing executive or VIP user support.
  • Experience supporting meeting room technologies and audio/video conferencing platforms.
  • Basic PowerShell Scripting and automation skills.
  • Familiarity with endpoint protection, device security, and modern workplace management solutions.
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