Purpose of Job Employment Programme Manager
Responsible for the effective operational delivery of multiple externally funded and corporately funded back to work employment related programmes. To lead the team in the implementation, development, monitoring and review of programmes, to meet the council’s objectives of economic prosperity for all through employment and skills.
To provide support and development of GLLaB’s employment programmes and frontline service teams to ensure a high-quality service is provided to residents seeking employment and training opportunities. To lead on the contractual elements of programme delivery, including acting as the lead officer responsible for liaising with funding bodies, achieving performance targets and working with the compliance and quality frameworks.
Summary of main duties and responsibilities Employment Programme Manager
To lead on the implementation and management of GLLaB’s employment programmes and front-line employment support service, including the management of up to 25 multidisciplinary staff members in a multi-disciplinary team.
To develop and ensure delivery of effective tracking, monitoring and progression of referred customers, ensuring contractual requirements are met through accurate and documented follow-up of the customer journey, tracking and review of customer action plans and milestones, to move customers into sustained employment as quickly as possible.
Responsible for integrated work with partners and development of outreach activity to maximise positive employment and training outcomes for residents. This will include supporting the management of GLLaB customer engagement and assessment services, mobile services, events and open days including those delivered in conjunction with external partners.
Work closely with the Compliance team to carry out self-assessment and internal audit of all Employment support programmes and services; carrying out the review to achieve and maintain contractual compliance of programmes and development of services in line with best practice methodologies
Support the development of best practice across service areas; improve efficiency; reduce costs; deliver value for money; and improve individual and team productivity with the aim of improving positive customer outcomes. Undertake regular reviews GLLaB programmes and services and adapt delivery to new initiatives to meet the changing needs of communities and resident service users.
Contribute to the Council’s current and emerging priorities to deliver economic prosperity for all through the work of GLLaB, the Welfare Reform Team and other Council employment initiatives. Take responsibility for ensuring that the Employment Support programmes fulfil the Council’s corporate objectives for employment and skills and identifying new opportunities to support strategic changes in the service to support other corporate objectives and services e.g. anti-poverty and community cohesion.
Develop integrated employability programmes, using effective partnership development and outreach activity to maximise positive employment and skills outcomes. This will involve working formally and informally with all appropriate internal and external stakeholders at a local, sub-regional and pan-London level
To manage, supervise and appraise staff, including providing support, guidance and training though effective analysis of electronic management information, annual PRADs, regular 1-2-1s, caseload reviews, development and review of work plans and achieving targets. To identify areas of underperformance and put in place actions to address these and bring about improvements
Responsible for implementation of risk management methodologies to manage and mitigate operational, financial and reputational risks associated with programme delivery
Oversee the delivery of multiple externally funded, payment-by-results and corporate programmes to ensure they support a wide range of customer groups, including those with multiple barriers to work, ensuring these are delivered to profile and other contractual KPIs.
Work to maximise GLLaB funding streams through up-to-date knowledge of available funding organisations; contribute to the writing and submission of external bids for external funding to deliver sustained employment support related activities across Employment and Skills
Ensure consistently high performance across all externally funding programmes and services, taking mitigating actions to address underperformance as required, including the preparation and execution of Performance Improvement Plans. Support submission of funding claims, monitoring visits and audits with funders and attend external steering group meetings