EMEA Moderation Quality Assurance Specialist
Posted 1 day ago by Manning Global AG
Negotiable
Undetermined
Undetermined
London Area, United Kingdom
Summary: The EMEA Moderation Quality Assurance Specialist role is focused on ensuring moderation quality and operational excellence for a global social media company's e-commerce platform in the UK. The position involves analyzing moderation decisions, identifying quality gaps, and driving continuous improvement in a fast-paced environment. The successful candidate will collaborate with cross-functional teams and contribute to the development of quality standards and reports. This is a full-time position for a duration of 6 months, with the possibility of extension based on performance.
Key Responsibilities:
- Perform daily quality assessments of moderation decisions across sellers, products, and content
- Analyse moderation accuracy, quality metrics, and trends across multiple content categories
- Conduct root cause analysis (RCA) on quality issues and provide clear, actionable insights
- Support the development and optimisation of quality standards, KPIs, and inspection processes
- Work closely with cross-functional teams including policy, operations, and external partners
- Prepare quality reports and contribute to calibration activities to ensure consistency
Key Skills:
- Bachelor’s degree or equivalent practical experience
- Minimum 3 years’ hands-on experience in moderation quality, trust & safety, or e-commerce quality analysis
- Strong analytical skills with experience working with metrics, dashboards, and Excel
- Proven ability to work in fast-paced, high-volume environments
- Excellent written and verbal communication skills in English
- Experience working with BPO or external operations teams is advantageous
- Experience in e-commerce, online marketplaces, or platform governance
- Exposure to moderation policy development or enforcement
- Additional European language skills
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are searching for our client, a global social media company, an EMEA Moderation Quality Assurance Specialist to join their business in the UK.
Position Title: EMEA Moderation Quality Assurance Specialist
Position Type: FTE, 6 months (Extension based on results)
Start Date: ASAP
Location: London, UK
Contact: Stephen Price | +44(0)1518081052
This role supports the company’s fast-growing e-commerce platform and focuses on moderation quality, policy accuracy, and operational excellence. The successful candidate will work in a high-pace environment analysing moderation decisions, identifying quality gaps, and driving continuous improvement across moderation operations
Responsibilities
- Perform daily quality assessments of moderation decisions across sellers, products, and content
- Analyse moderation accuracy, quality metrics, and trends across multiple content categories
- Conduct root cause analysis (RCA) on quality issues and provide clear, actionable insights
- Support the development and optimisation of quality standards, KPIs, and inspection processes
- Work closely with cross-functional teams including policy, operations, and external partners
- Prepare quality reports and contribute to calibration activities to ensure consistency
Requirements
- Bachelor’s degree or equivalent practical experience
- Minimum 3 years’ hands-on experience in moderation quality, trust & safety, or e-commerce quality analysis
- Strong analytical skills with experience working with metrics, dashboards, and Excel
- Proven ability to work in fast-paced, high-volume environments
- Excellent written and verbal communication skills in English
- Experience working with BPO or external operations teams is advantageous
Preferred Skills
- Experience in e-commerce, online marketplaces, or platform governance
- Exposure to moderation policy development or enforcement
- Additional European language skills