eFX Application Support Specialist

Summary: The eFX Application Support Specialist role at a prestigious Global Investment Bank involves providing technical support for eFX systems to a global user base while managing critical infrastructure projects. The position requires collaboration with business users, development teams, and senior IT management, emphasizing strong technical skills and a solid understanding of financial markets, particularly FX. The ideal candidate will have extensive experience in IT for capital markets and a client-focused approach, working under pressure on a trading floor.

Key Responsibilities:

• Provide technical support for eFX systems to both internal and external global users.
• Coordinate with core teams including Infrastructure, Business, and Development.
• Manage over 250+ Servers, ensuring the eFX production infrastructure is supported, scalable, and stable.
• Handle large projects such as data centre moves and migrations.
• Conduct infrastructure capacity management including Disk/CPU/Memory considerations and future planning.
• Coordinate hardware and software obsolescence programs.
• Plan and execute BCP (Business Continuity Planning) and DRP (Disaster Recovery Planning).
• Manage changes and releases, using tools like ServiceNow, Jira, and Confluence/Wiki.
• Monitor and edit systems using ITRS/Geneos and maintain network knowledge covering Colo/WAN, Firewalls, Switches, and load balancers.
• Develop and script as needed in languages such as C, C#, Java, Python, Bash Scripting, and Windows PowerShell.
• Navigate, file copy, view, edit, and control processes and networks on Windows Server and Linux platforms.

Key Skills:

• General understanding of financial markets and products, particularly FX.
• Extensive experience in IT for capital markets, supporting mission-critical applications and/or infrastructure.
• Strong experience providing technical support for FX or Fixed Income Desks within an Investment Bank.
• Proficient in application administration, Windows/UNIX administration, and understanding of IT architecture.
• Strong client focus, ability to work under pressure on a Trading Floor, and excellent analytical and problem-solving skills.

Salary (Rate): 650

City: City of London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT