Educational Consultant (Chinese Speaking)
Posted 1 day ago by UM Education
Negotiable
Undetermined
Hybrid
Greater London, England, United Kingdom
Summary: The Educational Consultant role at UM Education requires a fluent Mandarin and English speaker to provide guardianship and educational consulting services for international families in the UK. The position involves client management, mentoring, and administrative tasks within a small, dynamic team. Candidates should be proactive and capable of working in an unstructured environment, with opportunities for growth within the company. The role reports directly to the company founders and emphasizes strong communication and interpersonal skills.
Key Responsibilities:
- Effective client communication – pre and post-sale with families and their children
- Visiting schools – to check up on our students and accompanying our clients
- Administrative tasks – wide-ranging, from managing our students' expense accounts to helping to ensure safeguarding compliance
- Supporting our guardianship service – responding to guardianship requests from our students/parents
- Competent communication for our demanding clients
- Supporting our marketing team by posting articles and content to UM's social media channels (WeChat, Xiaohongshu, etc)
Key Skills:
- Motivated and driven to succeed in an unstructured environment
- London-based
- Fluent Mandarin and English speaker
- A keen interest in the field of education and pastoral care
- Strong communication and interpersonal skills
- Client focus – able to understand and solve issues through the eyes of our clients
- Attention to detail – our clients have very high standards
- Excellent time-management, organisational and multi-tasking skills
- Familiarity with mainstream Chinese social media (including but not limited to: Douyin, Red, Weibo, WeChat)
- Knowledge of UK Independent School system a bonus
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: Entry Level
Industry: Other
Employee Type: Full Time
Location: London
Seniority level: Entry/Mid
MUST SPEAK FLUENT MANDARIN & ENGLISH
ABOUT US
At UM Education, we pride ourselves on providing an exceptional guardianship and educational consulting service for international parents looking for the best learning experiences for their children in the UK. Our mission is to provide expert guidance and support throughout the educational journey, spanning admissions, guardianship, tutoring, mentorship, and co-curricular development.
JOB BRIEF
We are looking for an Educational Consultant to join our team. This is a great opportunity to experience a wide-ranging education focussed role, spanning client management, providing guardianship support, mentoring and admissions guidance. Given the small size of the team, this role would benefit a proactive self-starter who is able to work well in an unstructured environment sometimes outside of normal working hours. There is a significant opportunity for you to grow with the business if successful. You will join a tight-knit and expanding team with real responsibility from day one. This role reports to the company founders.
RESPONSIBILITIES
- Effective client communication – pre and post-sale with families and their children
- Visiting schools – to check up on our students and accompanying our clients
- Administrative tasks – wide-ranging, from managing our students' expense accounts to helping to ensure safeguarding compliance
- Supporting our guardianship service – responding to guardianship requests from our students/parents
- Competent communication for our demanding clients
- Supporting our marketing team by posting articles and content to UM's social media channels (WeChat, Xiaohongshu, etc)
REQUIREMENTS
- Motivated and driven to succeed in an unstructured environment
- London-based
- Fluent Mandarin and English speaker
- A keen interest in the field of education and pastoral care
- Strong communication and interpersonal skills
- Client focus – able to understand and solve issues through the eyes of our clients
- Attention to detail – our clients have very high standards
- Excellent time-management, organisational and multi-tasking skills
- Familiarity with mainstream Chinese social media (including but not limited to: Douyin, Red, Weibo, WeChat)
- Knowledge of UK Independent School system a bonus
WHAT CAN WE OFFER?
- Competitive salary and performance related incentives
- Potential sponsoring of a Work Visa in the UK if performing well in the role for a continuous period of time
- Team socials, office coffee and snacks
- Flexible working environment (3 days required in the office per week)